Highlighted
Posted by
Electron

license

I paid for the license continuation and the program says I use it free and turns it off after a few minutes
sorry for my english i use a translator

2 Accepted Solutions

Accepted Solutions
Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: license

Hi @Sowimex 

Thank you for your fast response. Due to your privacy reasons, I had to remove the license details from the forum. 

I just recognized that there is another email address in use that is linked to your license. 

May I therefore ask you to directly contact my colleagues in the responsible support department via phone?

They are able to remove the license from the wrong account and link the correct email with the license together with you. 

If you know the other email address, please sign in to the Management Console/fullversion with this one in order to use the license. 

Thank you very much in advance and do not hesitate to contact us again, if there are any further questions. 

Wish you a great day and all the best,
Natascha

View solution in original post

5 Replies
Highlighted
Posted by
Henagon
Solution

Re: license

Hi Jean

Thank you very much for your prompt response.

I was fearing the worst to receive any sort of support earliest on the next working day (Monday).

Thank you for the helpful information. I have finally activated it and got it working.

 

View solution in original post

7 Replies
Highlighted
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: license

Hi @Sowimex 

Thank you for your post. 

Can you please send me your email address with which you ordered the license in a private message? 

Wish you a great day. 

All the best, 
Natascha

Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: license

Hi @Sowimex 

Thank you for your fast response. Due to your privacy reasons, I had to remove the license details from the forum. 

I just recognized that there is another email address in use that is linked to your license. 

May I therefore ask you to directly contact my colleagues in the responsible support department via phone?

They are able to remove the license from the wrong account and link the correct email with the license together with you. 

If you know the other email address, please sign in to the Management Console/fullversion with this one in order to use the license. 

Thank you very much in advance and do not hesitate to contact us again, if there are any further questions. 

Wish you a great day and all the best,
Natascha

View solution in original post

5 Replies
Highlighted
Posted by
Electron

Re: license

It's okay, it turned out that the registration was on a different email address
Thank you for your help

Highlighted
Posted by
Henagon

Re: license

Hi I have the same problem.... I bougth a licence last week and i can not activate it.  I dont receive the mail with the key 

Thnaks

Highlighted
Posted by
Henagon

Re: license

I have the same problem.

Please contact me immediately.

I would like to add I am extremely displeased with the support service provided by your company. I signed up for the Business subscription in Sep 2019. All the while, I thought I was using the paid version. Instead, I was just using the Free version. Apparently, I paid for something that I did not use at all.

The sales rep even said that the license was assigned to the correct email address.

To make it worse, your company has one of the worst call support provided. Even if I was in the waiting Queue No1, no one picked up my call for 30 mins TWICE.

The Support Ticket was also not user friendly and there was no Live Chat Support.

 

 

Highlighted
Posted by Moderator Moderator
Moderator

Re: license

Hello @nethonour

Thank you for your message.

We are very sorry you didn't feel supported.

I can confirm that your license is not activated on your TeamViewer account. Therefore, you are at the moment using the product you have purchased.

Please follow the instruction described in this article: License activation

Once you will activate your license on your TeamViewer account, you will be able to fully use the product you have paid for.

Let us know if you need any additional support.

Best,

Jean

French Community Moderator
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Highlighted
Posted by
Henagon
Solution

Re: license

Hi Jean

Thank you very much for your prompt response.

I was fearing the worst to receive any sort of support earliest on the next working day (Monday).

Thank you for the helpful information. I have finally activated it and got it working.

 

View solution in original post