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My license is removed


I used TeamViewer software few years. In this summer I received bill for pay but Team Viewer can't accept payment (problem with Wirecard). I sent PayPal. 

After this my license working, but some times I still receive new bill.

I opened ticket and support told me all is fine and problem are fixed.

Знімок екрана 2020-09-16 о 10.02.32.png

Yesterday when I try open my server I receive message about blocked licence and I called to local support and told about my problem. Support say we fix your problem.

Today I open Team Viewer and my bussines license successfully removed. 

Why you removed my license when I payed?
When you return my money?


1 Reply
1 Reply
Posted by Moderator Moderator

Re: My license is removed

Hello @andrew_tm,

Thank you for your message and welcome to the TeamViewer Community! 🙌

Please explain this situation on the ticket you already have opened with our support.

Our team will be happy to fix this problem for you.

Best regards


French Community Moderator

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