Here is a new downloadlink for the addon:
Please keep in mind that this is kind of a beta version that can still include bugs. I will inform you when we published the addon in the Playstore.
I got a email from TeamViewer regarding Samsung upgraded to Android 9:
"Dear Mr. Klauser,
thank you for your message.
Currently there is a Problem regarding Android 9 and Samsung devices. Samsung changed something within their new Android Version which blocks the TeamViewer Add-In of being installed. We working together with Samsung on a solution for this problem.
At the moment I can not tell you how long it will take till the problem is solved but we are working on it with a high priority.
I will inform you as soon as I get any information back from our development team.
Please excuse the inconvenience.
If you have any further questions, please do not hesitate to contact us again.
I have tried it and so far it works well :)
It seems to not play well when minimized (i mean, it IS the Host app, it should work all the time) but I will continue playing with it, maybe it is my fault.
I have a Samsung Galaxy S10+, Android 9, by the way.
I'm attempting to install and configure QuickSupport on the first of a few work phones - Samsung Galaxy A70 - but the mandatory QuickSupport Add-on refuses to install after download - rendering remote support on the phone impossible.
What's the solution here?
Is there any indication of when this add-on is likely to be published to the Play Store? We are currently unable to supersede our existing installation as that the beta version shares the same version code 3086.
It's a general problem with Android 9 on samsung and the update is not yet published on playstore. Click here in order to download the updated apk that works with Samsung android 9. Enjoy!
New to Teamviewer and just got my S10 yesterday.
What needs to be installed on the phone prior to this apk?
How are you suggesting the install of this add-on apk?
I downloaded apk to my linux box and attempted to load it via appium, but it fails
BTW: My pc is running linux Ubuntu 16.04 with TeamViewer: 14.2.8352, FREE
Ok, I downloaded apk from url above.
Then clicked on it and allowed install
If I goto downloads and attempt to install it again, says already installed
However, when I open TeamViewer it still says I need to install Quicksupport to allow Remote Control. This seems like a catch 22, what is the correst order of operation?
I have TeamViewer, QuickSupport and the addon from url installed on my phone
I have TeamViewer installed on my Linux Box
Start QuickSupport on the phone, and TeamViewer on the Linux Box
insert the ID from the phone on the TeamViewer Partner ID
Remote Control selected
Select Connect, Authenticating ...
On the Phone: Allow remote Support: Allow
Teamviewer indicates Authentication Accepted
Phone spins for a while ...
Both go back to original screen
Ready to connect(secure connection) displayed on both
Tried the same installs on my old S4, same result. Does this work on linux?
Appears to be a linux issue:
I downloaded/installed Teamviewer on an old Win7 box and it works for both of my devices
S4 & S10
Are you aware of the Linux issue and is there a work-around?
The addon and a new update for the app will be available in the Playstore within the next hours - please do not download the beta addon anymore!
Both - the addon and the app - need to be updated.
Dear Julia, I have reviewed the version of the Add on of team viewer for samsung and it is the same version. When trying to connect to a device it tells me that the add-on is obsolete, since it is the latest version.
I wait your answer.