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Posted by TimCFT
Henagon

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

Out of interest, I changed the account used by the TV service to a domain administrator account with rights to logon as a service. After a reboot the computer showed online correctly,  which I thought was progress, however, I was unable to actually connect to the PC.

Posted by chrullrich
Digon

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

This is, sadly, the expected result. Using a "normal" administrator account sidesteps the proxy config issue (that you may have even if you are not using one ...) because it will actually find the necessary information in the account's user profile without going on safari through random other accounts. On the other hand, an administrator account simply doesn't have the privileges required to allow a remote control connection.

You could try this:

  1. Create a new (local) user account and put it into the Administrators group
  2. Log on as that account and make sure the proxy config is working, i.e. a web browser works; 
  3. Log off, and as administrator, grant the account every user right that does not have "deny" in its name and that the account doesn't already get via the Administrators, Users, or Everyone groups
  4. Reconfigure the TeamViewer service to use this account
  5. Reboot

If that works, spend some fun hours paring down the list of user rights that the service needs by disabling one after another, rebooting every time. Let us know what the final list is.

Posted by nthompson
Henagon

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

I believe Creators update have implemented a new type of sleep called hybrid sleep

this makes the computer respond to local login with keyboard & mouse but upsets other programs eg vmware, and causes remote desktop or teamviewer serving code not to be available

Posted by chrullrich
Digon

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

  1. Hybrid sleep has been around since Windows Vista. You are probably thinking of "Modern Standby", but it does not matter anyway; turning off any sleep modes is certainly the first thing anyone does when TeamViewer does not work correctly.
  2. If you had read the thread before posting, you would know that:
    • The cause of the problem was found six weeks ago.
    • We are only waiting for TeamViewer to release a fixed version. There was a release in late May, but not even its change log says it should include a fix for this issue.
    • There is a workaround that works perfectly fine for all affected TeamViewer versions, but which the forum moderators do not want me to link to.
Posted by mandfmike
Henagon

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

And if you had been reading all of the threads on this issue, including mine: You would have read that TV so called fix, isn't the total solution for the issues that the Creator Update to windows 10 has caused with TV. Because several of us still can't get unattented access to a pc with the win 10 creator update on it. TV hasn't even responded to any of my post, other then to say they are removing my post about other remote access programs to use if TV isn't going to fix this issue. Stop being a **bleep** to people who are trying to find a fix to an important program.

Posted by chrullrich
Digon

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

And if you, and so on, and so forth, you'd realize that I'm talking about the workaround I wrote myself, not anything from TeamViewer.

As for being a **bleep**: I apologize for the tone of my previous post; it was too snarky by half. On the other hand, to the best of my knowledge it was me who pointed the TeamViewer developers at the actual problem. You cannot claim I'm not helping.

Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

Hi all,

We published an official release today - this release includes a fix for the problem we discussed in this thread.

Please install the new version and send us your feedback.

Cheers

Julia
Senior Support Engineer - 2nd level Support
Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button.
Posted by chrullrich
Digon

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

Looks good.

Posted by TimCFT
Henagon

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

Tests so far look good, thank you.

Posted by mandfmike
Henagon

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

Is there a version 11 fix for this issue? If so, please point me in the right direction to get it.

Posted by Jnew1
Henagon

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

What about v11 paid customers. We all know it is happening on this version as well. Are we going to have to pay more and update to version 12? Sure looks that way doesn't it.

Posted by mandfmike
Henagon

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

NO, I won't be forced to spend thousands of dollars to upgrade to something that has no added benefits for our company. If there's no fix for version 11, LOGMEIN here I come.

Posted by zoo55
Henagon

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

Nope, 12.0.78716 doesn't work on 10.0.15063.  OK on 10.0.14393.  <sigh>

Posted by zoo55
Henagon

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

Update on 12.0.78716.

A)  I have 4 PC’s.  Here is the state of play on the Autologin problem with 12.0.78716:

  1. Win 10.0.14393 (Home): OK
  2. Win 10.0.15063 (Home): NOT ok
  3. Win 10.0.15063 (Pro): OK
  4. (not sure of last pc; it is offline because of this problem and I can’t get to it…)

B)  I received a notice from support on June 27, 2017, that a "new version" had been released that fixed the problem and I should update.  I did the update, but all I got was 12.0.78716, which was released on May 31, 2017.  That is also the latest version on the Teamviewer website.  I have queried support as to where the "new version" is, but has anyone else (i) received this notice and (ii) actually found the "new version" advertised?

Posted by wrswaim
Trigon

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

I wondered that too....the "new" version seemed to have the previous release numbers.

I have had some luck using the Win 10 app getting into my 2 pc's remotely now instead of the desktop/taskbar/tray icon TV program.  But even that is not working well now - it sees it as online but won't connect.

I am still a bit stunned after such a smooth record that TV is having such problems still not working with their latest version.

Plus everytime I install it now (even checking off personal use only as always, which is what it is) it still expires as a trial edition (installing the same one on the other pc's doesn't do that).

It's just a mess.

 

 

Posted by TeamViewer Staff
TeamViewer Staff

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

12.0.78313 was the previously released public version. 12.0.78716 was the insider build version but it is also the version number of the currently released public version. That's just because there are no other changes included in it. I'm not even sure if you get an update if you already had the insider build installed. However there should be a host version available now from the website.

I'm pretty confident that we fixed the original problem. If you still have the same problem (same symptoms) that probably has other reasons. Please note that the remote side which you connect to has to be updated to 12.0.78716. It won't work if you just update the local side.

Maurice
Software Developer
Posted by wrswaim
Trigon

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

Thank you for your reply.  

TV instructs us to simply download it - so the general download button only offers the same version.  Please give the link then to the version you speak of, it will be of great help to all of us still struggling to simply connect.

The remote pc's are on, internet fully functional, and accessible through other means so no problems there.  Here is the link of what I clicked on before hitting Accept (the photo would not attach to this even though I made it within the specified margins): https://1drv.ms/i/s!ArhgvjjCUVbzg6YRBtUMG8OvCWrpDQ

Thank you for your quick assistance.

Walt

 

I look forward to trying your link.  Also, 

 

Posted by zoo55
Henagon

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

With all due respect, it seems pretty clear that you, in fact, have not solved the problem. That's okay, I understand these things can take some time, but please don't tell all of us on this thread that the problem has been solved and any remaining issues are our fault. We look forward to your continuing efforts on this issue.
Posted by wrswaim
Trigon

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

Ok I'll clarify just one more time as I did post my explanation earlier. It did resolve that one problem at that one time in my case alone. I passed it along so as to resolve it for some, not all. Also there was another "solution" posted earlier before mine so you may be confusing mine with that one.
I have listed several times since that the newest revision of their update has nullified what worked before - basically back to where we all started.
We're all on the same team here and a community that helps some with what we do discover though it may not help all.
I understand the frustration with it and wanting to vent to someone and feel it with you until they finally fix this for everyone. Until then let's leave the larger answer to the TV programmers and please direct all other comments to them.
I genuinely hope it gets resolved for you and wish you a great day and great week in everything.
Posted by zoo55
Henagon

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

@WRSWAUM:

Apologies, there seems to have been some misunderstanding. I was not replying to you; I was replying to the following message from "Maurice, Software Developer," presumably for TV:

"12.0.78313 was the previously released public version. 12.0.78716 was the insider build version but it is also the version number of the currently released public version. That's just because there are no other changes included in it. I'm not even sure if you get an update if you already had the insider build installed. However there should be a host version available now from the website.

I'm pretty confident that we fixed the original problem. If you still have the same problem (same symptoms) that probably has other reasons. Please note that the remote side which you connect to has to be updated to 12.0.78716. It won't work if you just update the local side.   Maurice   Software Developer"

I hope that clarifies.

Posted by wrswaim
Trigon

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

No apologies necessary and no offense taken. I agree as well.
Thank you again.
Posted by bakahk
Henagon

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

12.07.2017r. => Autologin problem with 12.0.78716 [PROD_ID] / 12.1.13180.0 [FILE_ID]


Windows 2016 => Windows Update @ 100% / Windows Defender OFF / Windows Firewall OFF / UAC OFF => v10.0.14393 Build 14393 => NOT ok;


Windows 10 => Windows Update @ 100% / Windows Defender OFF / Windows Firewall OFF / UAC OFF => v10.0.15063 Build 15063 => ok;


NOT ok = TeamViewer Service don't start (even after logging in);

p.s for example "AD" v3.4.0 works ok;

Posted by BenMcLean
Digon

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

I'm seeing similar behavior on one of my computers. TeamViewer won't start until after Windows logon despite having the box for fixing that checked.

Posted by masterseo
Henagon

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

They released it and I did a complete uninstall and fresh reinstall of the new build and nothing changed. Actually both of the pc's I access jasa website remotely now I can't access once they signoff. TV worked so flawlessly for so long, I am a bit discouraged with this.

Posted by jkelly
Photon

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

Hi,

I'm fully willing to accept that something has changed in recent versions of Windows that provokes this problem. However, in case it can help, I thought I'd post my latest expereince.

I installed Teamviewer 12 on a Windows 2012 Essentials R2 server and had the same problem--impossible to connect if a user is not logged in. But installing the Teamviewer 8 client resolved the issue for me. So sufficiently older versions of Teamviewer don't elicit the problem. (Teamviewer 8 on Windows 10 has worked repeatedly for me as well.)

-Kelly

Highlighted
Posted by M4CC4
Digon

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

I am too having problems with TV 11 on Windows 10. I have TV installed on a dual boot laptop and the program works fine on Ubuntu but I cannot connect when I start the machine in Windows 10. I have installed the version 12 [hotfix] on page 4 of this forum no joy. I even installed version 8 [as per a previous suggestion] no joy. I am sure that this is a local Windows 10 issue as I have another machine with the exact same dual boot set up and TV works in both OS's on that machine. I have checked firewall and network settings and they seem identical. Would be happy to share any logs with someone technically asstute enough to interpret them. 

Thanks for any feedback.

PS this situation started only after trying to upgrade the errant PC [Windows 10 running] to TV 12...when it did not work I tried reverting back to TV 11 and the problem persisted. 

1 Reply
Posted by Jnew1
Henagon

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

It is obvious that they are not going to fix v11.I have been waiting to see if they would, but it is clear now they won't. I already bought v11 and won't start a subscription to get v12. I will be moving on to another app that I know works, and doesn't involve a subsciption. Kinda sad that you can't use something that you paid for. I really like teamviewer but it's time to move on.

Posted by neemiasvf
Henagon

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

Hi @Julia.

The issue still persists for me. My Windows and TeamViewer version are both the most recent one up to today.

Posted by Dev_singh
Henagon

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

Posted by Dev_singh
Henagon

Windows 10/Server 2016 does not look to start service until logon

Posted by mandfmike
Henagon

Re: Windows 10/Server 2016 does not look to start service until logon

Is this for Teamviewer 11 or 12?

Posted by Dev_singh
Henagon

Re: Windows 10/Server 2016 does not look to start service until logon

Its for Teamviwer 9. But its hould work for any Teamviewer version by changing the arguments in Step 5.

For example If you have teamviewer 11,

use the arguments:

stop TeamViewer11

start TeamViewer11

Posted by Pleter
Electron

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

Hi Julia,

what about us that have paid the v11 version and have premium licence?

Are we supposed to pay again for the upgrade to v12 ???

I'm running the latest release of TV 11 in combination with the latest Microsoft update and the problem persist, i can't connect to remote computer if the user is not logged on...

Is there solution in sight?

Cheers

Posted by Dev_singh
Henagon

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

Just use the solution but chaging the arguments only for teamviewer 11, It works great for me.

http://www.maceit.co.nz/windows-10server-2016-teamviewer-freezes-signout-switch-user/

 

Posted by Pleter
Electron

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

Thanks Dev_singh i saw your solution and it's great but i would be happier with the official release that solves the problem from TeamViewer....

Posted by zoo55
Henagon

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

I opened the xml file in Note, changed the arguments to Teamviewer 12, then imported into Scheduler, which seemed to go ok.  When I I tested by rebooting, though, no effect.  I looked at the schedule history, and the task seems not to have even run on the reboot.  Any suggestions?

Latest versions of TV and Win 10 Creators.

Thanks,

Posted by Dev_singh
Henagon

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

Its working fine without any issues here on server 2016 and windows 10 creators update.

Can you please check the service name is Teamviewer12 without space in the task.

also you can try addding another trigger in the same task which happens at startup.

Thanks

dev

Posted by zoo55
Henagon

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

Dev,

Thanks, but I don't know how to do what you asked me to do.  As I mentioned, I imported your xml file directly and changed to TV12 but nothing happens.

Dev and all watching this issue, I would kindly ask for your assistance.  I have three machines, two running Win 10 Pro Creators and one Win 10 Home Creators.  Latest TV 12.083369 on each.  One Pro machine and the Home machine work like a charm.  However, the other Pro machine steadfastly refuses to cooperate.  The fault is clearly in my stars - some of the settings on my bad Pro machine are not the same as on the others, but I am not smart enough to figure it out.  If someone could help me troubleshoot, that would be enormously appreciated!  

Thank you

Posted by TeamViewer Staff
TeamViewer Staff

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

For TeamViewer 11 and 12 the version number was removed from the service name, so it's just "teamviewer" and not "teamviewer12". This task will also only help if the service becomes unresponsive/deadlocks for some reason. If there's a different issue it won't help.

Maurice
Software Developer
Posted by zoo55
Henagon

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

Maurice,  

Thank you for the clarification.  I note that TV is not "stuck" - it simply will not start on its own after a reboot.  So, I suppose that means the recent fix posted here is generally not useful in this situation, but I will try it again with the different task name.

As a developer, though, do you have a suggestion as to what is keeping one of my two Win10 PRO machines from working properly as mentioned in my prior post?  (I would prefer not to use an outside fix if possible.)

Thank you,

Posted by TeamViewer Staff
TeamViewer Staff

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

@zoo55: Really hard to tell without more information. There are too many things that could go wrong that would lead to the problem you describe. If possible open a support ticket.

Otherwise here are some things that might help:

If the serivce (teamviewer_service.exe) isn't running, check that the start type of the service is set to automatic. If it's set to automatic but the service is still not running then either the service crashes repeatedly or there is another software that prevents the service from running. If it was set to manual but you did not do that yourself, there might be some other software installed that thinks it's a good idea to change service settings.
If the service is running but the GUI process (teamviewer.exe) is not running after you've logged in to Windows, check that the "Start TeamViewer with Windows" option is checked. If that's the case but it's still not running, again it might have crashed or there is something else that prevents it from getting started.
If the service is running but the PC isn't reachable until a user is logged in (which was the original issue in this topic), then that PC might not even be online at all. If it's on WiFi, check my post here: https://community.teamviewer.com/t5/TeamViewer-12/Windows-10-does-not-look-to-start-service-until-lo...
If it's not on WiFi, or other services work (e.g. RDP) you can also check the firewall/antivirus logs to see if there's anything related to TeamViewer.

Maurice
Software Developer
Posted by Sagaservice
Electron

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

Hi there, which folder i Task Scheduler should the TeamViewer_Fix_Task.xml be imported into?

Should I set the system in "Configure for" to Win10 if I have a Win10 computer?

At the moment I am testing this script on a computer with Win 10 Pro in a Azure AD domain. Latest update in Win 10. More than one user profile on the computer. TV11 has worked flawlessly up until now.

Per Lund
Posted by zoo55
Henagon

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

I just did a "Refresh" of Win10 Pro / Creators and reinstalled TV 12.0.83369.  All is good now - restarts on its own after reboot .  I suspected it might be a problem on my end after 3 of 4 pc's worked and only one did not.  Refresh is a bit troublesome but it worked for me.  Thanks to all for your help/suggestions on this.

Posted by jsa
Electron

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

We have updated 2 Dell PC's last sunday. They both have teamviewer 13.

Teamviewer doses not work on one of them - but the other has no problems.

We can start the teamviewer but we are not able to use it as remote.

Is there any solution to this?

Posted by MathieuGijbels
Henagon

Re: Windows 10 Sieht Nicht Zum Starten des Dienstes BIZ Anmeldung

Hello,

So f I understand it good, there is an sollution in the new releases of TV strarting from TV 12.

But what for the users that are using TV 11? How van they solve this problem?
We have 200 computers, but we are not able to connect to them when a user is not logged on.

 

Posted by AGChris216
Henagon

Re: Windows 10 Sieht Nicht Zum Starten des Dienstes BIZ Anmeldung

I'm having this issue with TV8 as well.  What are we supposed to do to fix it?  

I haven't seen any confirmation that this bug is fixed in 12 or 13, so until then, I have no incentive to upgrade only to have the same problem with my Windows 10 1709 machines.

Posted by Craig70130
Henagon

Re: Windows 10 Sieht Nicht Zum Starten des Dienstes BIZ Anmeldung

Problem still exists in Server 2008R2.  Exists in Server 2016 Essentials.

 

Posted by AGChris216
Henagon

Re: Windows 10 Sieht Nicht Zum Starten des Dienstes BIZ Anmeldung

So it is completely fixed in Windows 10?

Posted by Dev_singh
Henagon

Re: Windows 10 Sieht Nicht Zum Starten des Dienstes BIZ Anmeldung

Try to use the solution but changing the arguments only in Task actions for your teamviewer version , It works great for us using it on hundreds of machines without issue

http://www.maceit.co.nz/windows-10server-2016-teamviewer-freezes-signout-switch-user/

 

 
 
 
Posted by Dev_singh
Henagon

Re: Windows 10 sieht nicht zum Starten des Dienstes bis Anmeldung

Any folder in Task Scheduler.

You just have to change the service name for Teamviwer everything else is default or as shown at https://www.maceit.co.nz/windows-10server-2016-teamviewer-freezes-signout-switch-user/

 

Thanks