As a side product for making IoT devices accessible to you through their web interface, we also quickly thought about how this could work for enabling remote support. So, we dug into the code and ported our IoT Remote AppControl solution to Synology NAS boxes, making it possible to access these devices from anywhere!
When tracking the device landscape out there, there is definitively a trend to replace large standalone servers with small, easy to administer NAS boxes. They are quick to set up, do not eat up too much space and are convenient to use. So especially SMBs/SMEs and home users start to pick them up more and more for easy file sharing or backup purposes. These boxes also create add on values by offering interfaces to calendars, web mails, audio players, photo collections and more. And now, you can easily access everything on there just by double clicking a device in your TeamViewer Computers & Contacts List.
To support you more, the first two devices are free of charge. For adding more devices or to get more information please go here
And here is how you start:
Connect to you Synology NAS and open the Package Center application.
Search for TeamViewer application and install. If it does not show up in the Package Center, please visit the Synology Add-on Packages Website and check if your model is supported.
Once you finish the installation, the Assignment Wizard will start if you had previously selected the run after installation checkbox in the last screen or just open TeamViewer on the NAS from the Main Menu.
There are two ways to do the Assignment:
As the easiest way, if your device is in the same subnet/network, you can use the Nearby contacts and devices feature of TeamViewer.
Just click the “Add item”- button in your TeamViewer Computers & Contacts List and select Nearby contacts and devices. A list with all devices in the same network running TeamViewer will show up and you should be able to locate your Synology NAS device in this list. Just double click on it, and you are all set: You can now directly connect to your device.
Please note that now, because the device is assigned to your account, it will no longer appear in the Nearby contacts and devices list.
If the device is not located in your subnet/network or cannot be found, you will need to do a few more clicks. In the assignment wizard click on the I don’t have my device located nearby button.
You will find Your ID in the next dialog. Add the ID to your Computers & Contacts list in Teamviewer Application by selecting Add item --> Add remote computer. Enter the ID as TeamViewer ID in the shown dialog. and press OK. The device needs to be added in a Group that you have ownership.
You cannot connect to your Synology NAS because the device is not assigned to your account yet.
To do this, in the Assignment Wizard click next to get the Personal Password for assignment. Enter the Password in the device's menu and from now you can connect to your Synology NAS device.
Go ahead, double click on your new entry in the Computers & Contacts list, log in and start enjoying your DiskStation from everywhere. Download files or listen to your music -- (almost) everything is possible now, and all via TeamViewer.
Please note that there are some known issues:
Solved! Go to Solution.
Hello All TeamViewer Users,
Today, new TeamViewer package has been released for Synology. This package includes:
Yes, now you can access Synology terminal via TeamViewer. In order to use this feature, you require minimum TeamViewer 13.2 version.
Please download and update your Synology's TeamViewer package.
Thank you for your feedback. Did you try to install our agent for
already? If you encountered any issue during the installation, was there any error message, screenshot, you can provide?
great news indeed ! thank you.
just installed on both DS413J and DS1515+ and seems to be Ok.
Thank you for your question.
Please try to install the package for armv7 on the DS414j which should be the appropriate version for a Marvell Armada XP MV78230 CPU.
If you have any questions, feel free to get back to us again.
I downloaded and installed the ARMV7 package for my 218Play but when I start the TeamViewer application on my Nas I get no ID......
The package seems stopped and when I force it to start it stops immediately!
It seems that the new Synology models sport an architecture that we did not support, yet. We now uploaded the packages for the 218play and others, you can find them at https://download.teamviewer-iot.com/synology/1.0.6139/aarch64/teamviewer-1.0.6139_aarch64.spk
My nas is yet appaired but i don't access to.
My nas reject the connexion. why? is it necessary to configure the firewall?
did you add the synology to your trusted devices list of your TV account first?
if not you cannot connect to it, for security reasons - which was an excellent idea to avoid hijacking
I try on my macbook pro and it doesn't work but on my Windows10 pc it's ok !!
Thanks for your help
Thank you for your post!
The agent is compatible with a Synology DS214 Play, if you see nothing than a white screen, then your TeamViewer version on your computer might not be the latest version.
Can you please update your TeamViewer on your Windows PC to the latest version and try again?
If the issue still persists, please do get back to us again.
on both DS1515+ and DS413J with DSM6.2 teamviewer is working perfectely. However i ned to tighten my firewall and was wondering if the synology version of teamviewer is also using in priority port 5398 the 443 then 80. if not what is the primary port ?
Don't forget to open 5000 and 5001 http port on your adsl box To access your nas on a Web browser !
No, you don't have to any ports. That is the whole sense behind using TeamViewer: To not make your device accessible for the world. You can open the standard TeamViewer port, but usually that is not necessary.
for me there is no assign to account button.
and when i want to connect it rejcts me every time.
could anyone help me?
Thank you for your message. Please open your TeamViewer on your Windows 10 computer and search for "Nearby contacts and devices". If the Synology device does not show up, please open TeamViewer on the Synology device and note down the ID and Password of the device. Add a remote computer on your Computer & Contact list and enter the TeamViewer ID and Password on the "Properties". You should now be able to access your device by double clicking on the device on your Computer & Contact list.
Otherwise we can offer you a remote session to assist you assigning the device to your account.
sadly i tried this bevore, the synology could not be found in the nearby section and when i added it under computer & contact list i couldt conect either.
yes that would be perfect for me with your help.
best regards robin
We figured out, that the device was assigned to a group that required additional permissions to add new devices to. If you add a device to the group "My Computers", the Option "Assign to Account" will appear.
If you have any additional questions, please feel free to get back to us anytime.
I can connect to my DS918+ but if I start the "Package Center" the connection breaks up with the message: "connection has been terminated" (or something similar).
And after that my DS918+ is shown as offline in the teamviewer application.
So teamviewer stopped on my DS and i have to start the application manually.
This is bad, because I only can start it manually from home.
Works great on my DS415play and DS416, are there any plans to release this for the synology royters e.g. RT2600ac?
Thank you for your feedback. Did you try to install our agent for
on your RT2600ac already? If you encounter any issues during the installation, please provide us with the error message / screenshot of the error shown so we can investigate further.
Is the Teamviewer Synology app able to send WoL requests to computers that have Teamviewer installed and are on the same network?
I think you can not send WOL requests from TeamViewer on the Synology at the moment.
But I found a solution: Your Synology and your PC must be on the same network:
Create a user-defined task on your Synology
At the task settings fill in the following line at "user-defined script":
synonet --wake XX:XX:XX:XX:XX:XX eth0
(instead of the XX you put in your MAC-Adress)
After that you can run the task manuelly and your PC shuld start up.
I've installed on 1817+ (teamviewer-1.0.6153_amd64.spk) and I can see the Synology in my contact list on my PC (Version: 13.1.3629) but when I try connect it I get error message "Connection could not be established".
Did you open the teamviewer app on your Diskstation? I believe that's the place where you actually assign it to your teamviewer account.
Tried on two 714+ boxes (amd64). Client has been updated today to 13.2.5287.
I've been tried both boxes to add to list with Add remote computer with ID and password for assigning. Added. I have no option for Remote assignment.
I found on of boxes is in Nearby contacts and devices. Added, assigned. On box is assigned too. But still on both boxes not possible to connect.
So tried to remove assignment on assigned box and remove from list. Restarted service. Possible to add to list of computers, it is on list of Nearby, but no option for Remote assignment.
Both boxes are now on same situation. Added, not assigned, not possibility to assign.
BSOD on computer, so after restart tried again and nearest box has option to assign. Assigned, and connection is available. But new item is added to list with NAME [Synology]. Original item still not possible to connect it, so I removed it. Second box without changes, not possible to connect, not possible to assign.
Thank you for using our integration for Synology. Please assign the device to your account first, then you will be able to connect:
There are two ways to do that. If your device is in the same subnet you can use the Nearby feature of TeamViewer.
Just click the Add item-button in your Computers & Contacts List and select Nearby contacts and devices. A list with all devices in the same network running TeamViewer will show up and you should be able to locate your Synology device in this list. Just double click on it, and you are all set: You can now directly connect to your device. Please note that now, as long as the device is assigned to your account, it will not show up in this list anymore.
If the device is not located in your subnet or cannot be found, you will need to do a few more clicks. Open the TeamViewer dialog from the DSM application menu.
You will find your assignment ID and assignment password in this dialog. Add the assignment ID to your Computers & Contacts list by selecting Add item --> Add remote computer. Enter the assignment ID as TeamViewer ID in the shown dialog. Enter the assignment password as Password and press OK.
the problem is that the app will start and stop on synology not a connection issue yet. Can start app and immediately it stops with no error message. presume there is a log somewhere but issue not logged in synology logs
I get "Authentication Failed" error when attempting to connect using the Partner ID....
If I try a different random Partner ID it at least says "A Connection Could Not Be Established".
Sessions from other devices running TeamViewer can connect fine.
is there already a matching solution for
- dsm -> last found
when trying to load the actual package it shows that this version doesn't fit for this device
This error message is related to the account assignment. Please assure, the step with "Assign to account" is completed successfully before connecting to the device.
Still not possible "Assign to account" on one box. No that action in the application or at web console.
I have a ds715 and package install fine but will not run starts then stops it is arm71 thanks
ds715 is an Alpine platform based device. We are aware of this problem. We don't know as why this is the case with Alpine platform based devices. We don't have the device with us but we are still trying to figure out as why this is the case. Hopefully, we will fix it by next release else we will drop support for Alpine Platform.
@arpitjindal Written above. There is not possible to assign a box to account, there is no option menu. One box has been added because has been found on Nearby devices, but the second box is remote and there is no option to Assign.
@vpa_axisIs the remote device already asigned to anyone else? One device can not be assigned to multiple users. If you don't know whether the device is already assigned to someone else or not the I would suggest to open the TeamViewer application in that device and if the device is already assigned to someone else then it will be mentioned there.
In which group does this device lies in your "Computer and Contact" list? Is this device being added to a shared group of which you are not the owner? If so, please move the device to an unshared group (best would be "My Computers" group) amd try again with the assignment.