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Posted by sws_karls
Digon

Servicecamp - From address & custom domain

Hi @Esther or @Jeremy,

How do we remove the '(servicecamp)' from the FROM address of our tickets?

We have setup our relevant Inboxes with differing Email display name, but (servicecamp) is added.

On that note, is it on the development list to allow 'Proper' custom domains within servicecamp, rather than just the subdomain, so that the end user receives emails from the @company.com, not from @company.servicecamp.com.

Thanks in advance for your reply.

Karl.

10 Replies
Posted by TeamViewer Staff
TeamViewer Staff

Re: Servicecamp - From address & custom domain

Hi @sws_karls,

Thanks for your feedback! Currently there's no way to remove the "(serviccamp)" from the email sender name, nor to change the sender address to your own domain name. However, I have passed these two points on to our product management so they are aware of the request for this.

Regards,
Jeremy
TeamViewer Quality Assurance Engineer
Posted by alexiss
Digon

Re: Servicecamp - From address & custom domain

Has this been addressed?

Posted by TeamViewer Staff
TeamViewer Staff

Re: Servicecamp - From address & custom domain


Hi

Now you can configure an outgoping mail server as well via SMTP protocol and send all replies to your customers from your domain name instead of serivcecamp.com

Yervand
Product Owner
Posted by GamalElsasabbag
Photon

Re: Servicecamp - From address & custom domain

how about incoming ? can i configure servicecamp to recive directly from my @company.com domain directly.? 

Posted by TeamViewer Staff
TeamViewer Staff

Re: Servicecamp - From address & custom domain

Hi 

You cna configure both incoming and outgoing to receive tickets on yoru custom domain and 
send replies from your custom domain. 

In servicecamp naigate to Administration => Own Mail Server => Add mail sever

 

Yervand
Product Owner
Posted by alexiss
Digon

Re: Servicecamp - From address & custom domain

looks like the email check is slow - is there a way to configure the interval?

also, SMTP does not seem to work for email

 

Thanks

Posted by alexiss
Digon

Re: Servicecamp - From address & custom domain

SMTP problem with gmail:

Outgoing connection failed with the following error:
Called HELO without being connected

Posted by Peter_AB
Henagon

Re: Servicecamp - From address & custom domain

We have this problem too.

Anyone knows what the problem is and how to solve it?

 

Peter

Posted by Peter_AB
Henagon

Re: Servicecamp - From address & custom domain


@Peter_AB wrote:

We have this problem too.

Anyone knows what the problem is and how to solve it?

 

Peter



Ok, issue with outgoing mail on gmail/Gsync is:

Use smtp.gmail.com, port 587 and STARTTLS, this is working for me.

Highlighted
Posted by alexiss
Digon

Re: Servicecamp - From address & custom domain

Great, thank you for sharing.  I set up a forward to servicecamp so far, it seems to be working.  Naturally, replies are from the servicecamp address and not ours.  But at least clients can initiate tickets via the intended email.