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Posted by
Photon

Tickets not being created through our own mail server

Hello!

I recently set up our email server within our Servicecamp account. However it has been inconsistent in creating tickets from emails and as of two weeks ago it's stopped creating tickets altogether. I can still create tickets by sending directly to our servicecamp domain. Is there anything in particular that needs to be in an email signature before servicecamp picks it up? I can supply more information as needed.

Thanks!