Is anyone aware if there is some sort of Servicecamp outage? None of our staff can login, it just sits there with the silly wagging head icon.
We have been using servicecamp for some time and as the Support engineer we respond to tickets. Recently end users are not receiving the responses. We use O365 email and it doesn't appear to be stopped by any filtering or junk filter so it seems it is not leaving servicecamp. Is there a log of emails it send or way to test…
I've been utilizing TeamViewer for managing remote connections within my organization, and it's been quite effective. However, I've encountered a stumbling block with the email integration functionality. Despite configuring the settings as per the guidelines, I'm encountering several issues: Incomplete Ticket Creation:…
Evey year i get blocked for this and its always paid
Hello, after a 2 Months testing Phase with Servicecamp, we have decided that Servicecamp is not the right Servicedesk System for us. So I would like to delete our Servicecamp, but there is no Option in doing so out of Servicecamp or the TeamViewer Management Console. How can i delete Our Servicecamp?
As it is no longer in the list of Add-ins I can't find Service Camp like with ohter Add-ins to uninstall / deactivate them. I need to get rid of it as we don't use it anymore but it uses space in our Outlook ribbon and is confusing for employees as we do not use it anymore. I already opened a support ticket which was…
Solved: The new employee has to use another tab for creating a new account. This is really user friendly. ----------------------------------------------------- We are trying to add an additional servicecamp employee (no customer) for working on incoming service tickets. The new employee is greyed out in administration.…
I've been using Servicecamp for a while now and find it incredibly useful for managing my support tickets. However, I'm facing an issue with the email integration feature. I've set up the email integration to automatically convert incoming emails into tickets, but it seems that some emails are not being captured correctly.…
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