We have noticed recently that files from requesters are coming in as corrupted when we open them. This is mainly affecting Excel documents as they come through unrepairable. Word and Powerpoint files are still coming corrupted, but I have managed to repair them. Could someone point me in the right direction of how to solve…
Hello TeamViewer community Any ServiceCamp users out here? The past few days we are having some issue's with ServiceCamp where it takes minutes to either login, open a ticket, check a customer profile,.. etc. Anybody else out there with the same issue's? Or tips? A reply from a TeamViewer employee would also be greatly…
Can a senior person in an organisation log in at Org level to see all tickets raised by his/her staff?
This is out current template. <p>"{ticket_subject}"</p> <p>Your ticket with the ID [#{ticket_ID}] has been closed.<br /> Here is the solution. <br/> {ticket_resolution}<br /> The customer is not getting the TICKET RESOLUTION in the email. We are entering the resolution in the Note field on the Close Ticket window. Should…
Is there a way to add new status to tickets. Presently there are 4; open, closed, waiting for customer. We need another for 'waiting for third party'. How can I add one?
We are seeing two intermittent issues New email requests to our HelpDesk from our customers intermittently not generating a new ticket Not all email responses are updating in TeamViewer so loosing part of resolution thread We are using Microsoft 365.
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Is it planned to add a prefix to the ticket counter where you could enter a letter combination, possibly as a separate unchageing prefix field? This would allow for individualisation and differentiation from other ticketing services.
Hello, The Teamviewer - Servicecamp Outlook Addin is no longer working. In fact, it is no longer availabe in the App Store, the only Addin I could find was for Teams. Will the Outlook Addin make a comeback as it did 2 years ago? We still rely on it quite heavily to push emails into servicecamp. Any information on this…
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