Can a senior person in an organisation log in at Org level to see all tickets raised by his/her staff?
This is out current template. <p>"{ticket_subject}"</p> <p>Your ticket with the ID [#{ticket_ID}] has been closed.<br /> Here is the solution. <br/> {ticket_resolution}<br /> The customer is not getting the TICKET RESOLUTION in the email. We are entering the resolution in the Note field on the Close Ticket window. Should…
Is there a way to add new status to tickets. Presently there are 4; open, closed, waiting for customer. We need another for 'waiting for third party'. How can I add one?
We are seeing two intermittent issues New email requests to our HelpDesk from our customers intermittently not generating a new ticket Not all email responses are updating in TeamViewer so loosing part of resolution thread We are using Microsoft 365.
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Is it planned to add a prefix to the ticket counter where you could enter a letter combination, possibly as a separate unchageing prefix field? This would allow for individualisation and differentiation from other ticketing services.
Hello, The Teamviewer - Servicecamp Outlook Addin is no longer working. In fact, it is no longer availabe in the App Store, the only Addin I could find was for Teams. Will the Outlook Addin make a comeback as it did 2 years ago? We still rely on it quite heavily to push emails into servicecamp. Any information on this…
Hello, We have started looking into using Servicecamp as our ticketing service as it could simplify processes with end users creating tickets. Currently, we install A custom Host module on all our end user workstations in our company, I understand that the option to quickly create a ticket within the QuickSupport module is…
I use my company mail for TeamViewer but it shows Free, other co-workers can access the TeamViewer with licensing.
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