Recently, we have been having issues where our accounts will timeout and have to re-log back in even though I have the "Keep me signed in" checked every time I sign in. This is happening to me and my tech. What is the timeout on being logged in and why is it not keeping us signed in when we have that option checked?
Hi Team, One very nice feature we are missing from a previous ticketing platform is the ability to Join (Merge) tickets together. This is extremely helpful with multiple related notification emails or similar tickets from the 1 client. Of course, having the ability to join tickets, you would also need to split (un-join)…
All of a sudden, with no change to our network, when we as admins send emails back to our customers on tickets the emails keep timing out connection and won't send. Also, about every day we get an email stating that teamviewer cannot connect to our mail server (which is in-house) and it shuts down the connection. If i go…
I want to know if it's possible to change the domain. For example, the domain in Servicecamp is "sub.servicecamp.com" and I want to do "sub.mydomain.com". I tried with CNAME in DNS records. And I got this The change of the main domain of mailing is okay. Thanks
This discussion has been merged.
Team Viewer, Sam Warner helped me before. I got connected to the printer WiFI & was able to print. I remember he selected some things on my computer that finally allowed the WIFI to print the selected pages. However, I don't know what I did, but I haven't been able to print from WIFI now. My printer says I have 12 pages…
Anyone know where to find deleted tickets, the data is skewing reporting for me and would like to see what they are and where they are?
We have noticed recently that files from requesters are coming in as corrupted when we open them. This is mainly affecting Excel documents as they come through unrepairable. Word and Powerpoint files are still coming corrupted, but I have managed to repair them. Could someone point me in the right direction of how to solve…
Hello TeamViewer community Any ServiceCamp users out here? The past few days we are having some issue's with ServiceCamp where it takes minutes to either login, open a ticket, check a customer profile,.. etc. Anybody else out there with the same issue's? Or tips? A reply from a TeamViewer employee would also be greatly…
Can a senior person in an organisation log in at Org level to see all tickets raised by his/her staff?
It looks like you're new here. Sign in or register to get started.
Learn more about the latest feature we’ve released.
Discover quick, practical tips to get more out of TeamViewer each month.
Let’s fix that with proactive IT.