Purchased a business license but account is still set as free

Hi,

My company purchased a business license but when I created and validated my account to sign up with my account from the activation link it is still showing as free. This is 2 days on now. I also can't find anywhere to actually open a support ticket.

Any help would be appreciated.

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AJ-Q8

It works now. This is what happened.

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AJ-Q8

It works now. This is what happened.

AJ-Q8

It is unfortunate that it is this complicated to activate the license that I had to log into this forum and find someone with the exact same issue with a post 32minutes old.

KarlaR

Hi @Lee93

Thank you for your message and welcome to the community ?

There can be 2 possible reasons why your account is still showing as a free account:

Your license is not activated on your TeamViewer account
You are not logged in with your licensed account. Maybe you are connected with a different account that has no license activated?

I will share with you the step by step of How to activate your TeamViewer License: and also if you needed, the direct link for our Customer Support, there our Team will be happy to assist you.

I hope this information was useful. ?

Greetings,

Karla