How to get back to Free licence?

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Eugene77
Eugene77 Posts: 1
edited May 2023 in Licensing

I don't need commercial licence any more, but application blocks connections and ask to pay invoice.

How to remove commercial licence?

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  • TotalPC
    TotalPC Posts: 87 ⭐Star⭐
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    Hello @Eugene77 ,

    If your account is in good standing and you canceled your subscription with TeamViewer you probably will need to request a reset. The TeamViewer ID you're using is likely tagged as a commercial device, you'll need to request that to be changed. Details on suspected commercial use is outlined here and in that article there is a link to request a reset.

    I hope this information helps!

    Cheers!

    TeamViewer user since version 6 (2010). We used other remote software programs (TVNC UVNC PCAny) for many years before.
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