Lost Remote Access to My Partners

gvboydon
gvboydon Posts: 1
in General questions

I lost access to all my Partner PC. App is saying that I have to upgrade. I only have license for V.12

Also the App is saying that I am using a Free. It use to say Primium Business.

Thanks.

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  • Esther
    Esther Posts: 4,051 Staff member 🤠

    Hi @gvboydon 

    Thanks for your post.

    Can you verify in your TeamViewer under Help --> About TeamViewer, that you are using TeamViewer in version 12.

    Plus: Are you logged in to your Computers & Contacts list?

    If both are true, you should be able to see your license again.

    Best, Esther

    Former Community Manager

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