Android Quick Support not working well if i use landscape orientation

amira1976
amira1976 Posts: 1
in Mobile

Hi,

I am running a Remote Control session from my PC to my Tablet Samsung Tab A 10" 2019.

If my tablet is on landscape orientation, then the clicks I do on my PC screen pressed on the wrong place on the tablet's screen (or not pressed at all).

if I change the tablet to portrait mode it is OK.

I must use it on landscape mode therefore looking for a solution.

Thanks

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Comments

  • VanRavels
    VanRavels Posts: 3

    Same here.  It's impossible to use teamviewer quicksupport in landscape.  The mouse is not activating the areas that you are clicking. As if there was a calibration issue. Very annoying. I tried to test this with other applications too with my supplier and ... same issue.  Working with Samsung tab a (android 10).  That shouldn't be an issue at all.  :-(

    Please teamviewer support contact me ASAP at +**Please do not post TeamViewer IDs**0 so that I could show you.

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