Bought a License but Still Shows Free Trial
I bought a commercial use license for teamviewer and even though I've gone through all the steps to set it up with a new account it is still showing that I am using the free version of teamviewer and won't acknowledge this new account. This is after reinstalling teamviewer several times. I received an email where I registered my account to activate it and even though that worked after a couple tries and it said it was activated I do not believe that I received any activation key in the email, just that link.
Comments
-
Hi @SherrySmith,
Thank you for your message and welcome to our community.
According to your description, your license should have been activated on your registered TeamViewer account. You might need to sign out and sign back in again with your licensed account for these changes to apply.
If the issue continues, please share your invoice number and your account (email address) via a Private Message so we can look into it for you.
Kind regards,
Fiona
Fiona_G0
