Account activation

Haraldur · 2020-12-14T16:27:38+00:00

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I am new to TeamViewer. First I installed TeamViewer free version. After i purchased a licensce for my company I got the activation link and clicked it and got 'invalid token'.

TeamViewer is still showing 'Free licence'. How can I get new activation email or how can I activate my account?

Thanks

Haraldur

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Esther

Please see this article for more information. Did the order confirmation email include the links for the activation?

https://community.teamviewer.com/English/kb/articles/4326-how-to-activate-your-license

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Esther

Please see this article for more information. Did the order confirmation email include the links for the activation?

https://community.teamviewer.com/English/kb/articles/4326-how-to-activate-your-license

Haraldur

Hi,

I got the License Activation email and my license is now activated.

Thank you for the assistance.

Best regards

Haraldur

Esther

Can you check whether the email was for your TeamViewer account activation or the TeamViewer license?

The emails are sometimes hard to differentiate.

But the "token invalid" comes when you already validated your email address in combination with the account creation 🙌

Haraldur

The subject was 'TeamViewer Account Activation' from <AccountActivation-noreply@teamviewer.com>

This is the message: 'Thank you for registering your TeamViewer account. To finally activate your account please click the following link.

If clicking the link doesn't work you can copy the link into your browser window or type it there directly.'

Esther

Yes - that´s the mail for validating your email address for your TeamViewer account. So the error message is fully correct as you already activated and validated your account earlier.