Account activation

Haraldur

Hi

I am new to TeamViewer. First I installed TeamViewer free version. After i purchased a licensce for my company I got the activation link and clicked it and got 'invalid token'. 

TeamViewer is still showing 'Free licence'. How can I get new activation email or how can I activate my account?

Thanks

Haraldur

Esther

Please see this article for more information. Did the order confirmation email include the links for the activation?

https://community.teamviewer.com/English/kb/articles/4326-how-to-activate-your-license

Esther

Can you check whether the email was for your TeamViewer account activation or the TeamViewer license?

The emails are sometimes hard to differentiate.

But the "token invalid" comes when you already validated your email address in combination with the account creation 🙌

Haraldur

The subject was 'TeamViewer Account Activation' from <AccountActivation-noreply@teamviewer.com>

This is the message: 'Thank you for registering your TeamViewer account. To finally activate your account please click the following link.

Register your TeamViewer account.

If clicking the link doesn't work you can copy the link into your browser window or type it there directly.'

Esther

Yes - that´s the mail for validating your email address for your TeamViewer account. So the error message is fully correct as you already activated and validated your account earlier.

The email you are looking for is for your "License activation".

Haraldur

I got email for TeamViewer order confirmation, a email with Payment Receipt and a email with Invoice for Customer Number . No  "License activation".

Esther

Please see this article for more information. Did the order confirmation email include the links for the activation?

https://community.teamviewer.com/English/kb/articles/4326-how-to-activate-your-license

Haraldur

Hi,

To do this I need the License Activation email!

Haraldur

Hi,

Can you please send me a new License Activation email so we can start using TeamViewer. We purchesd TeamViewer six days ago, on 10 December. 

Esther

Can you send me the email address you used for the purchase via private message?

Haraldur

Hi,

I got the License Activation email and my license is now activated.

Thank you for the assistance.

Best regards

Haraldur

Mitrekol

I received Getting Started email from TMVR

I received Your TeamViewer Invoice from TMVR

How long does it take to receive the License Activation email?

Yuri_T

Hi @Mitrekol,

Thank you for your post 😊

The activation link and the instruction are in the Getting Started email.

Hope this will be helpful.

Kind regards,

Yuri