Hello i had a 1 year license connected to my account. I dont want to buy it again since i have no need of it anymore but my account has been blocked anyway. What should i do to have it restored to it's free functionality?
Thanks
Hi @Daratorn
Thank you for your post.
Did you actively cancelled the license 28 days prior to its renewal?
If not it may be blocked because you did not pay the renewal invoice.
Looking forward to your answer.
All the best,
Natascha 🙋♀️
I looked at the account control panel for the cancellation but apparently i had to do it via private ticket.
i didnt know that so i havent done it. Is it possible to have it cancelled now?
Any news about my request?
Thank you for your answer.
If you opened a ticket, my colleagues will handle your request as soon as possible.
I kindly ask you to be a little bit patient until you receive a response.
Let me know if there is anything else I could help with.
Wish you a great day.
Natascha🙋♀️
Almost a month has passed and a week ago i had an email saying that my account was resetted and i could use teamviewer again.
That isnt true and today i got an email saying that i have to pay 250€ .
@Daratorn Can you please send the Ticket ID in a private message?
I will check if we received the request properly.
Thanks in advance.
Best,
Natascha
Wrote you in private message, can i have a response there please?
Thanks for getting back.
The license should be active and work properly again.
Can you confirm? Please make sure to activate your license properly on the devices. You will find all relevant information here:
