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Wrong licence displayed

Hi,

my administrator gave me a premium-licence from my company, which is displayed right in my management console. 

But when I'm logging in my local TeamViewer on my computer, it says "Testversion expired". When I log in my notebook it says "Free Licence - No Commercial Use"....

What should I do?

~fschreiner

Best Answer

Answers

  • Esther
    Esther Posts: 3,540 Community Manager 🌍

    Hi @fschreiner

    I recommend to log into your Computer & Contacts list in the software itself.

    CC list.png

    With this, the software recognizes your license and the "Trial expired" message will disappear as long as you are logged in with your licensed TeamViewer account.

    All the best, Esther

     

    Community Manager
  • 5.PNGAs you can see, I'm already logged in(sorry it's in german). But it also says: "Licence *expired*". @Esther4.PNG

     

  • I have the same issue. How was this ressolved?

  • Jonathan
    Jonathan Posts: 243 [Former Staff]

    Hi itgroup_sees,

    Thanks for your post!

    Since you are having a license for TeamViewer, please contact your local support center for assistance with your license.

    All the best,

    Jonathan

  • Jonathan
    Jonathan Posts: 243 [Former Staff]

    Hi itgroup_sees,

    Thanks for your post!

    Since you are having a license for TeamViewer, please contact your local support center for assistance with your license.

    All the best,

    Jonathan

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