How to contact support?

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Need help...

Have paid a teamviewer renewal on my license but have just noticed that my account now says free

Because its now a free account i can't submit a support ticket to request them to look at my account?

Answers

  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]
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    Hi @youhost,

    Thank you for your post.

    Please make sure that you have activated your license before raising a support ticket.

    Once you activated your license into your account, please sign in to your account in the TeamViewer software before making a connection so you can use the licensed version.

    If you need individual assistance from our support team, you can reach out to them directly via local numbers found here.

    Hope this helps!

    Kind regards,

    Yuri

    Former Japanese Community Moderator
  • Czaja0
    Czaja0 Posts: 5 ✭✭
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    same here.

    everything wored fine till new year.

    now my 'forever' tv license says free????