Remote access to computer with old version

brian_metrov · 2021-01-03T13:03:42+00:00

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My mums computer (win XP) has an old version of Teamviewer i cannot connect to now. Due to Covid etc i cannot get to her to update it. I am using the free versions.

Is there anyway i can connect (as I used to) to update it without being there?

My question is: If i bought a licence would I be able to connect to the old version to update it.

She is incapable of doing the update herself and I need to sort some things out on her computer

Thank you

Brian UK

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Accepted answers

Yuri_T

Hi @brian_metrov,

Thank you for your post 🙌

We are asking our free users who sue the software with older versions of TeamViewer to update to the latest version in order to continue using the software. If you would like to continue using TeamViewer for free, there is no way to update the software remotely at this stage.

This manual might be helpful for your family in order to update manually.

Also please note that if you have a paid license, TeamViewer is always backward compatible; licensed versions can always connect to older versions. If you are interested in a TeamViewer license, please feel free to contact our sales team. They will give you the best option in your case.

Finally, please note that we are no longer actively servicing Windows XP. You can continue using the last supported version of TeamViewer on those operating systems, but we are no longer providing updates or fixes which are specific to them. See this announcement for more details. Therefore I would highly recommend testing with a licensed version before purchasing it in your environment.

Hope this info will help you😌

Kind regards,

Yuri

All comments

Yuri_T

Hi @brian_metrov,

Thank you for your post 🙌

This manual might be helpful for your family in order to update manually.

Hope this info will help you😌

Kind regards,

Yuri

prvartur

I have a PREMIUM license - for an unlimited period. Why has it stopped working !!!

Fiona_G

Hi @prvartur,

Thank you for your message. We are sorry for any inconvenience caused. Please kindly contact our support team and they will be happy to assist you individually.