I ordered back-up and it has disappeared

Famma

Hello

I ordered TeamViewer backup for my account and it has not been activated??? What's wrong???

Order number is [removed per Community Guidelines]

Natascha

Hi @Famma

Thank you for your post and welcome to our community 😊

Please have a look at our dedicated article on how to start with Remote Management.

The license activation is described there. If you still need further assistance, you have always the possibility to call our colleagues from the responsible support department.

Hope this could help. Wish you a nice day.

All the best,

Natascha 🙋‍♀️