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I ordered back-up and it has disappeared

Famma Posts: 3 ✭✭
edited January 2021 in Backup


I ordered TeamViewer backup for my account and it has not been activated??? What's wrong???

Order number is ** Removed due to privacy **



  • Natascha
    Natascha Posts: 1,553 Senior Moderator

    Hi @Famma

    Thank you for your post and welcome to our community 😊

    Please have a look at our dedicated article on how to start with Remote Management.

    The license activation is described there. If you still need further assistance, you have always the possibility to call our colleagues from the responsible support department.

    Hope this could help. Wish you a nice day.

    All the best,

    Natascha 🙋‍♀️

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • Famma
    Famma Posts: 3 ✭✭

    Natascha, I have not received any email confirming my purchase??? it's over 5 hours now.