Lost support mobile devices when I was updating license

infLMA · 2021-01-19T08:17:59+00:00

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Hi. I had had premium license version 12, with one additional channel for few years, and I may was connecting to mobile devices, using Host app. I bought update license two months ago, and after update I may was connecting to mobiles as usual, but week ago I hadn't could connect to mobile devices. System wrote I was trying connecting to mobile device with Quick Support, but installed only Host app on it. And wrote to buy new additional, with support quickSupport.

Do I have to buy new additional app for support mobile devices or this misstake your system?

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Comments

JeanK

Hello @infLMA and @SRanvier,

You may got the Mobile Device Support add-on for free, which was valid for your Version 12 license.

With your TeamViewer subscription, you need the Mobile Device Support add-on to connect to mobile devices. Please approach our sales team to clarify this situation:

https://www.teamviewer.com/en/support/sales-inquiry/

SRanvier

hi,

i have the same problem with a corporate licence.

So, same question : Do I have to buy new additional app for support mobile devices or this misstake your system?