MacOS -Can't see the remote desktop or initiate control

Mike-NewnanPC

Hi,

I haven't had any luck trying to connect to a Mac for remote support. I have the user give TeamViewer access and drive permissions, but I can't see the desktop (grayed out) or use any controls. We're using version 15.124.5. Any advice?

Thanks,

Mike

JeanK

Hello @Mike-NewnanPC,

We explain how to proceed in this Knowledge Base article right here:

https://community.teamviewer.com/English/kb/articles/44699-how-to-control-a-mac-running-macos-10-14-or-higher

Mike-NewnanPC

Okay. I had tried directing the client to grant all the accesses, but must have missed something. Thanks.