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Paid for Licenses - Still "Free"

Hi,


I purchased 4 TeamViewer Licenses for HomeOffice.

I've got 9 emails for each of them but no Activation-Links for the Licenses (just for the Accounts).

They are all still tagged as "Free"?! All 4 have separate Accounts (for separate Persons).


Can you please help me to fix this?


Thanks and Regards

Tagged:

Comments

  • Natascha
    Natascha Posts: 1,292 Senior Moderator

    Hi @Anonym

    Thank you for your post and welcome to our community 😊

    As long as you purchased, you should receive the activation emails as well. Please check also your junk folder.

    In the following manual, you will find a detailed description of how you activate your Remote Access license:

    Let us know, if there is anything else we may assist with. Wish you a great day.

    All the best,

    Natascha 🙋‍♀️

    German Community Moderator [on Parental Leave 🙋‍♀️]
  • Anonym
    Anonym Posts: 2 ✭✭

    Hi and thanks for your respond, but I still need your help!

    I've checked the junk/spam folder: No mail.

    9 mails per account received, still no activation but the one for the account/email.

    One mail forced me to create an account. Done.

    One mail forced me to activate the account. Done.

    No mail to activate the license and in the account this is what I see: still tagged as "Free" with the option available to buy.

    What can I do? Please.

    Regards.

  • Natascha
    Natascha Posts: 1,292 Senior Moderator

    Hi,

    Thanks for getting back.

    Can you please send your email address with which you purchased in a private message?

    All the best,

    Natascha

    German Community Moderator [on Parental Leave 🙋‍♀️]
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