Demo message

billw3423 · 2021-02-25T03:26:00+00:00

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billw3423

I'm trying to connect to my friend's machine, why do I receive attached message now?

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Yuri_T

Hi @billw3423,

Thank you for your post 😊

The customized module must be used on the endpoint machine. If you are a private user, you need to use a module from our website, not a customized one.

You can install a TeamViewer client or Quick support on the endpoint machine from the below link.

https://www.teamviewer.com/en-us/download/

Hope this will be helpful.

Kind regards,

Yuri

billw3423

Thanks, we are both on Macs. Do I need to reinstall or my friend? I can connect to other machines no problem so I assume my friend? What is direct link he needs to install? He already tried reinstalling.

Yuri_T

Hi @billw3423,

Thanks for your reply :)

Either the full client or Quick support needs to be installed on your friend machine in this situation.

You can check the difference between the Full client and Quick support from the following article:

https://community.teamviewer.com/English/kb/articles/30163-teamviewer-modules#teamviewer-full-version

All the best,

Yuri