After a license upgrade from v9 to v12, can I still connected to computers with Teamviewer v9 installed or all of them need to upgrade their computers from v9 to v12 or v15?
As TeamViewer 9 and 10 have been sunsetted, you will need to update all your TeamViewer client to v12.
You are welcome.
1) Yes, you will be able to use your license upgrade with version 14 as well.
2) Version 9 will be sunsetted on June 1, 2021, as mentioned in our announcement. Therefore, connection to version 9 will only be possible until this very day.
We recommend you to update your TeamViewer clients to the latest TeamViewer version.
Thank you for your advice.
I have a TeamViewer 7 Business license purchased on 22 November 2011.
A Teamviewer v7 was installed on my laptop running windows XP when the license started and it was upgraded in 2020 to version 9. All devices I need to connected to at the moment have version 9 installed.
Can you kindly advise:
Thank you for your information.
I have carried out some test on different machines running different versions of Microsoft Windows operating system.
My Teamviewer clients also have different windows versions mainly XP and Windows 7. I have latest version 15 installed on an office computer running Windows 7 from which I connect remote computers. I do not yet have a license for this computer. I can connect one with TV v15 running win7, but I cannot connect one with TV v14 running Windows XP.
My questions are:
With your Teamviewer 9 (now upgraded TeamViewer 15) license, you can connect to any previous version, as long as the version supports the operating system. Please find the details here:
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