My Remote Access license is not activated. It's showing me as free license

jacobgmg · 2021-03-03T08:06:17+00:00

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My Remote Access license is not activated. It's showing me as free license.

On the Management Portal - I can see that i've paid for the full remote access license for the year but when i logi on teamviewer it's showing me as free user.

My remote access time is timing out after 5 mins. On another machine , its' working fine.

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jacobgmg

When i access my profile there is nothing in the usermanagement windows

there is nothing to be deleted.

In subcription i have the following

(image removed by moderator: Please never share personal information)

JeanK

You can ignore this step and go directly to step 1, as you didn't create a company profile.

jacobgmg

Do I click on the Request Free Trial to create a company?

Can you send me the steps? Thanks

JeanK

No, you don't have to click on Request Free Trial, as you already purchased a license.

Please follow the steps described here:

https://community.teamviewer.com/English/kb/articles/53579-how-to-activate-your-remote-access-plan

jacobgmg

I don't have the Activation email so that i can reactivate my account. Can this be sent back?

Can this be reset and sent? Please provide assistance to this problem as I cannot work correctly and license has already been paid.

JeanK

The activation link has been sent to the person who purchased the license. Please contact the person that bought the license for you to get started.

jacobgmg

Hi , I have tried to contact the supplier but they also don't have the activation email. Can this be resent by Teamviewer as per the subscription id ?

JeanK

In this case, I recommend you to call us directly:

https://www.teamviewer.com/en/support/contact/

JeanK

Hello @jacobgmg,

You need to activate your Remote Access license by following these instructions:

https://community.teamviewer.com/English/kb/articles/53579-how-to-activate-your-remote-access-plan