License active in customer portal still free version in the app/web

FedericaC
FedericaC Posts: 1
edited May 2023 in Licensing

Hi,

I've just paid, activated my remote access license. In the customer portal everything looks good but when I log in in the app or the on the website my license is still free non commercial.

I don't understand if there is something wrong on my side or on TV licensing side.


Thanks!


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