License active in customer portal still free version in the app/web

FedericaC
FedericaC Posts: 1 Newbie
edited May 2 in Licensing

Hi,

I've just paid, activated my remote access license. In the customer portal everything looks good but when I log in in the app or the on the website my license is still free non commercial.

I don't understand if there is something wrong on my side or on TV licensing side.


Thanks!

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Comments

  • Esther
    Esther Posts: 4,057 Former Community Manager

    Did you assign the license to the end point? Please see: https://community.teamviewer.com/English/kb/articles/53579-how-to-activate-your-remote-access-plan

    Former Community Manager

  • FedericaC
    FedericaC Posts: 1 Newbie

    Thank you Esther but it doesn't work. Do I need a end point?

    I just want to be able to be granted access to my three computers.

    It seems a license hiccup.... What should I do?


    Thank you again

  • Esther
    Esther Posts: 4,057 Former Community Manager

    Hi again - would you review step 4 in the article I sent you (see the link above)? I guess activating the license on the three endpoints/devices should fix it.

    Former Community Manager

  • FedericaC
    FedericaC Posts: 1 Newbie

    Hi Esther,

    thank you for your help but my user management section looks like this. I can't do anything that the article says....

    image.png


  • JeanK
    JeanK Posts: 6,892 Community Manager 🌍

    @FedericaC you can ignore this step and start with Step 1 directly.

    Community Manager

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