Remote access activation link

Question

Good evening,

i didn't receive my activation link and i can't enable my 12 months license, already purchased.

Please let me know how to enable it.

Thank you in advance

AlenaC · Answer

Hi @Simoncello

could you please send me your email address in a PRIVATE MESSAGE?

Thanks in advance

Best, Alena

Simoncello · Answer

Good morning,

thanks for the the help, but unfortunately it didn't solve my problem. I simply would like to receive a new activation link, because my profile, as seen in the mangament console, appers as free and i can't add devices. Simply, i am stuck to "Step 2: Create your TeamViewer account & activate the license", i cannot activate my license because i never received the link. So please send it back to me, i purchased a remote access plan with 3 devices.

Thanks in advance

Regards

AlenaC · Answer

@Simoncello welcome :) Please check this article for a Remote Access License

https://community.teamviewer.com/English/kb/articles/53579-how-to-activate-your-remote-access-plan

Or of it another type of license (business, corporate...) please see:

https://community.teamviewer.com/English/kb/articles/4326-how-to-activate-your-license

Hope this helps

Best, Alena