Blocked - Unpaid Invoice

Lava · 2021-03-25T20:16:49+00:00

There was an error rendering this rich post.

Upload the screenshots appears impossible.

When I attempt to connect to my personal laptop, using my free account, i get "connection blocked, unpaid invoice"

I suspect, no - in fact im pretty confident when I say, Teamviewer has added my Mobile device MAC address to some company i must have worked for ages ago, and now I can't get around removing this block, because,

A) i dont know who this company is

B) i dont have login access to their portal

C) teamviewer support doesn't have the slightest idea what's going on

Find more posts tagged with

Accepted answers

All comments

JeanK

Hello @Lava,

I confirm that TeamViewer does not randomly add licenses to TeamViewer IDs.

You must have used a paid license on this computer that has an unpaid invoice linked to it.

Currently, there is no workaround for this. The only solution is that the invoice gets paid.

More information here:

https://community.teamviewer.com/English/kb/articles/91345-this-device-has-been-blocked

Lava

You're correct there is no workaround, if you've used your personal device with a company that you're longer with and something happens with their account, there is no way to detach your device again. (Mobile device)

Hence I've moved to ’Third Party Product’