We have made payment for renewal of license and still license is not activates

sapsis

Hi,

We have made payment through online for renewal of remote access license but the same has not been activated please help and how to communicate with support, its an emergency as lot of work is kept pending and me personally sorry to say very much disappointed with the service stand of TeamViewer.

JoshP

Hello @sapsis

Thanks for your post.

The license activation email is sent to you immediately after purchase:

Please follow the instructions in the license activation email, and activate the license to your TeamViewer account.

If you have trouble locating this email, please PM the email address used for purchase so we may request it be re-sent.

Hope this helps 🍀

sapsis

Hi @JoshP

Payment was made towards renewal of license and we have not received any email till date.

Thanks for youir replay

Yuri_T

Hi @sapsis,

Thank you for your reply.

It seems like you cannot use your license because you have created a company profile on the Management console.

Please read the following instruction of the way to delete a company profile:

https://community.teamviewer.com/English/kb/articles/53579-how-to-activate-your-remote-access-plan

If the situation would be the same after deleting the company profile, please reply to the support ticket I have created so our customer support team will assist you individually.

Hope this will be helpful.

Kind regards,

Yuri