Questions re. Remote access 2nd Session / Ability to track connections

Soroush
Soroush Posts: 1
edited June 2021 in General questions

A friend of mine was tricked into giving access to a fraudulent Microsoft helpdesk using TeamViewer. I have two questions:

1 -- With TeamViewer, is it possible to open a 2nd session to a computer and perform actions that the primary user can not see?

2 -- Given the code and the date of the incident, can support track the connections and provide some information on the fraudulent party?  (we have the police report and can seek any permission from authorities)

Thanks

Answers