Paid account but others being asked to pay

apeleg

I am a paid subscriber. I have 3 machines that I need help working on from a colleague. He gets interrupted all the time with requests for activation and payment. How can that be stopped since I am already a paying customer and those are my machines on my account.

Thanks

AP

Yuri_T

Hi @apeleg,

Thank you for your message.

Have you received a message like below?

If so, please read the following article: https://community.teamviewer.com/English/kb/articles/91345-this-device-has-been-blocked

In any case, please submit a ticket with proof of payment so our customer support team will assist you further.

https://support.teamviewer.com/

Thank you in advance for your understanding and I apologize for any inconvenience caused.

Kind regards,

Yuri