Trial license expired and connections are now blocked

MuhammedS · 2021-07-15T07:16:34+00:00

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Hello All

I applied for the 14-day trial license and it has expired, I cannot afford to purchase the full license and now when I try to use Teamviewer for personal use it says

I have tried uninstalling application, removing folders, deleting registry entries and it still wont work.

I have spoken to the Sales person who I was dealing with for the trial and she says she cannot help and suggested I ask the community.

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MuhammedS

https://community.teamviewer.com/English/discussion/comment/123725#Comment_123725

none of this helped as I am still unable to use Teamviewer even though my account is now on Free version

MuhammedS

Still cannot use Teamviewer

MuhammedS

Was told to request a reset at this link https://www.teamviewer.com/en/reset-management/ and perhaps the people at Teamviewer HQ are too busy as I haven't received any feedback and when I try to do it again all I received is this

nboi

I have the same issue. I had a trial license for a short time and then I reverted back to a free license. Now the program is unusable because I can't connect with an error message saying the connection is blocked due to an expired trial license. Both clients on the connector and connectee devices show as having a free license. The article posted above does not address this issue. I cannot contact support as a free user, so I'm stuck with asking here for some help. Can anyone help with this?

Gerardv514

I am facing the same issue but only from my iOS device trying to connect to my personal devices.

Has anyone here found a resolution?

JeanK

Hello @MuhammedS,

Please find all relevant information here:

https://community.teamviewer.com/English/kb/articles/5267-why-do-i-see-teamviewer-trial-your-trial-period-has-expired#new-trial-process-for-your-business