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Payed account disconnects every 2 minutes

dorhivertrio

Even since renewing my business account my connections are being disrupted every 2 minutes

This makes the product unusable

This is like that for over a month

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Justin

Hello @dorhivertrio,

What version are you using on your remote computer?

Both sides need to be up-to-date.

Best,

Justin

dorhivertrio

Hi Justin

Thanks for the message

I use version 15

It worked fine until I had to renew the subscription

Ever since renewing it gets disconnected no matter which Sit am I using or which computer am I controlling.

I opened a ticket more then a month ago

Justin

Hello @dorhivertrio,

Which version are you using?

If you are using the TeamViewer version 8, 9, or 10, I refer you to the article from us:

https://community.teamviewer.com/English/kb/articles/108803-time-limitation-on-licensed-connections

You're also able to directly contact our support:

https://www.teamviewer.com/en/support/

Let me know if that solves your problem.

Best,

Justin

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