Payed account disconnects every 2 minutes

dorhivertrio · 2021-07-22T06:03:40+00:00

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Even since renewing my business account my connections are being disrupted every 2 minutes

This makes the product unusable

This is like that for over a month

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What version are you using on your remote computer?

Both sides need to be up-to-date.

Best,

Justin

Hi Justin

Thanks for the message

I use version 15

It worked fine until I had to renew the subscription

Ever since renewing it gets disconnected no matter which Sit am I using or which computer am I controlling.

I opened a ticket more then a month ago

Which version are you using?

If you are using the TeamViewer version 8, 9, or 10, I refer you to the article from us:

You're also able to directly contact our support:

Let me know if that solves your problem.

Best,

Justin