Can connect A to B, but not B to A. Please help!!

Question

I have a paid Remote Access license, I can connect from Computer A to Computer B, but I cannot from Computer B to Computer A.  Please help!

Jackie_B75 · Answer

Ying_Q, thanks for your reply.  However, my Computer A is already added to my list of available devices.  I have been successfully using Teamview for quite some time.  Within this past week, something has changed, and I am no longer able to connect from my Computer B to my Computer A.  I CAN, however, connect from my Computer A to my Computer B.  I am attaching a screenshot of my Computer A.  Can anyone help?

Ying_Q · Answer

Hi @Jackie_B75,

Thank you for posting on TeamViewer Community.

If you would like to connect to device A, kindly add device A to the list of Add Computer.

More information can be found from this article:

https://community.teamviewer.com/English/kb/articles/53579-how-to-activate-your-remote-access-plan#step-4%3A-add-your-remote-computer(s)-to-your-teamviewer-account

Hope it helps.

Warm regards,