Can connect A to B, but not B to A. Please help!!

Jackie_B75 · 2021-08-04T17:15:15+00:00

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I have a paid Remote Access license, I can connect from Computer A to Computer B, but I cannot from Computer B to Computer A. Please help!

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Ying_Q

Hi @Jackie_B75,

Thank you for posting on TeamViewer Community.

If you would like to connect to device A, kindly add device A to the list of Add Computer.

More information can be found from this article:

https://community.teamviewer.com/English/kb/articles/53579-how-to-activate-your-remote-access-plan#step-4%3A-add-your-remote-computer(s)-to-your-teamviewer-account

Hope it helps.

Warm regards,

Jackie_B75

Ying_Q, thanks for your reply. However, my Computer A is already added to my list of available devices. I have been successfully using Teamview for quite some time. Within this past week, something has changed, and I am no longer able to connect from my Computer B to my Computer A. I CAN, however, connect from my Computer A to my Computer B. I am attaching a screenshot of my Computer A. Can anyone help?