I need help to remove a hacker

rlashmore

I do not have an account with Teamviewer.

I attempted to find a serial number for Final Draft 3 weeks ago and got a hacker installing Ransomeware instead. I avoided the worst of that but as feared I never got rid of them even after a factory reset of my computer.

Looking at their behaviour - which is like running algorithms to brute force all my emails, banking details and anything else I always felt I might not get rid of them. They got into my bank account on wednesday.

I received an email from Teamviewer on wednesday asking if my login from my email address was from a trusted source.

The trusted source was my IP address.

Apparently I placed that email in my deleted folder last night - which wasn't me.

Teamviewer is difficult to ask for assistance and I expect to lose the ability to navigate back to this thread.

I need help from someone o close down any attempt by teamviewer to access [removed per Community Guidelines] and more particularly the ISP address - [removed per Community Guidelines]

I'll probably need confirmation of any resolution to be by email to [removed per Community Guidelines]

If anyone can help.

Thanks

Ying_Q

Hi @rlashmore,

Thank you for reaching out to us on TeamViewer Community.

TeamViewer is a legitimate software development company. We have taken the necessary steps to make sure that the remote IDs can no longer be used for illegal purposes and we are constantly working on new methods of finding and blocking such users:https://www.teamviewer.com/en/report-a-scam/

We can assure you, we are not associated with, or responsible for, any of these instances.

We advise TeamViewer users to be careful with unsolicited phone calls and to not grant access to your devices to anyone you do not know or trust: https://community.teamviewer.com/t5/Knowledge-Base/TeamViewer-and-scamming/ta-p/4715To make an environment more secure please read this articles: https://community.teamviewer.com/t5/Knowledge-Base/Black-and-whitelist/ta-p/29739 / https://community.teamviewer.com/t5/Knowledge-Base/All-about-passwords/ta-p/28442Hope this information will be helpful. 

Best and stay safe.

Ying