I get an error "upgrade failed", when i try to upgrade an account from free to a paid legacy license version.
Why do i get this error?
I have already tried this and it does not work. I installed another computer without any issues for a few months ago. So i was wondering why it does not work this time.
Hello @Tine2021,
You need to make sure the license you are trying to activate is the correct one.
You might want to submit a ticket, as it seems there is something wrong with your license key.
I'll have the link right here for you:
Best,
Justin
I can´t submit a support ticket. The link does not seem to work. I get send back to this page every time i tried:
It is very frustrating that you get send around in a loop in your websites.
I am unable to submit a support ticket. i just get send back to the community site. It is very frustrating that it does not work.
The error i get is this, when i enter the license code in the Legacy-licensekode:
I misunderstood your question. Please find out how to activate your license here:
I already tried that and i get the error in my previous message on a new computer i am installing for a new colleague.
I have created a ticket for you regarding your issue.
Please be aware that we are currently experiencing a lot of tickets. Therefore, the reply can delay.
I apologize for any inconvenience caused.
Thank you.
It is no proglem that the reply can be delayed. I am just interested in getting the problem fixed, because i found out that other colleagues have the same problems with the license now.
Is there any way you can provide me with the support ticket number or give me a status?
We have a new employee that is starting next week, so it is kind of urgent that i get this to work.
Please go ahead and check the license you are trying to activate. For example typos.
I will also provide you with our article on how to activate a license, find that here:
Let me know if that works out.
