Even i am registered Teamviewer, but show me always i am using license freedition

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mpwieland
mpwieland Posts: 4 ✭✭
edited May 2023 in Licensing

So disappointing that teamviewer

sometimes its show memy vacant computer connections for licensed Teamviewer

than next day show me i am using license free edition!! Even i have an account.


How can i solve that problem?


mike

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Best Answers

  • Akiho
    Akiho Posts: 1,291 Moderator
    edited October 2021 Answer ✓
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    Hi @mpwieland,

    Thank you for contacting TeamViewer Community.

    Please kindly to sign in with your licensed TeamViewer account, so that the software can identified your license.

    And also please confirm you are using latest TeamViewer version on both local and remote devices.

    Thank you in advance for your understanding.

    Best Regards,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

  • mpwieland
    mpwieland Posts: 4 ✭✭
    Answer ✓
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    OK.Thank you

Answers

  • mpwieland
    mpwieland Posts: 4 ✭✭
    edited September 2021
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    Our Remote computer users have 1 computer but differents desktops, Each user has its own Desktop (win 7)


    But how comes Teamviewer show only 1 user of the REMOTE Computer having the licensed version of teamviewer, and all other using the FREE EDITION, even we have account???

    Mike

  • Akiho
    Akiho Posts: 1,291 Moderator
    edited October 2021 Answer ✓
    Options

    Hi @mpwieland,

    Thank you for contacting TeamViewer Community.

    Please kindly to sign in with your licensed TeamViewer account, so that the software can identified your license.

    And also please confirm you are using latest TeamViewer version on both local and remote devices.

    Thank you in advance for your understanding.

    Best Regards,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

  • mpwieland
    mpwieland Posts: 4 ✭✭
    Answer ✓
    Options

    OK.Thank you