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Even i am registered Teamviewer, but show me always i am using license freedition

mpwieland
mpwieland Posts: 4 ✭✭
edited September 13 in Remote Access License

So disappointing that teamviewer

sometimes its show memy vacant computer connections for licensed Teamviewer

than next day show me i am using license free edition!! Even i have an account.


How can i solve that problem?


mike

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Best Answers

  • Akiho_S
    Akiho_S Posts: 317 Moderator ☑
    edited October 26 Accepted Answer

    Hi @mpwieland,

    Thank you for contacting TeamViewer Community.

    Please kindly to sign in with your licensed TeamViewer account, so that the software can identified your license.

    And also please confirm you are using latest TeamViewer version on both local and remote devices.

    Thank you in advance for your understanding.

    Best Regards,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

    -----------------------------------------------------------------------------------------------------------------

    Have you already tried out the new TeamViewer user interface? Do you want to give feedback?

    GREAT - Go Ahead!

    新しいTeamViewerのユーザーインターフェースをすでにお試しになりましたか?ご意見・ご感想をお聞かせください。

    こちらよりフィードバックをお願いします。

  • mpwieland
    mpwieland Posts: 4 ✭✭
    Accepted Answer

    OK.Thank you

Answers

  • mpwieland
    mpwieland Posts: 4 ✭✭
    edited September 12

    Our Remote computer users have 1 computer but differents desktops, Each user has its own Desktop (win 7)


    But how comes Teamviewer show only 1 user of the REMOTE Computer having the licensed version of teamviewer, and all other using the FREE EDITION, even we have account???

    Mike

  • Akiho_S
    Akiho_S Posts: 317 Moderator ☑
    edited October 26 Accepted Answer

    Hi @mpwieland,

    Thank you for contacting TeamViewer Community.

    Please kindly to sign in with your licensed TeamViewer account, so that the software can identified your license.

    And also please confirm you are using latest TeamViewer version on both local and remote devices.

    Thank you in advance for your understanding.

    Best Regards,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

    -----------------------------------------------------------------------------------------------------------------

    Have you already tried out the new TeamViewer user interface? Do you want to give feedback?

    GREAT - Go Ahead!

    新しいTeamViewerのユーザーインターフェースをすでにお試しになりましたか?ご意見・ご感想をお聞かせください。

    こちらよりフィードバックをお願いします。

  • mpwieland
    mpwieland Posts: 4 ✭✭
    Accepted Answer

    OK.Thank you