auto debit amount without any previous notification

rahulnagpal · 2021-09-16T08:32:15+00:00

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rahulnagpal

hi can anyone help me on this?

Why the next year subscription has been auto debited without any notification?

i raised a ticket and got reply that subscription amount cannot be refunded.

this is truly fraud, how can someone deduct money without any notification.

please respond or i will have to raise a dispute against this.

i don't want my subscription anymore and need my refund ASAP.

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rahulnagpal

May i know why you can’t send email before any debit?

isn’t it a fraud?

every company who has auto debit feature would inform before nay deduction whether it’s banks, loan departments etc.

you can’t read all the **bleep** policies before purchasing any subscription.

for your information i already raised ticket and not getting positive response from them.

can you lease tell me whee should i approach next?

Justin

Hello @rahulnagpal,

Thanks for reaching out to us. Please note that we are unable to assist in cancellations or licensing issues on social media for security & privacy purposes.

Please reach out to our customer support via the following link: https://www.teamviewer.com/en/customer-support/#submitticket

Additionally, you can check out our article regarding subscriptions: https://community.teamviewer.com/English/kb/articles/44373-all-about-subscription

I'll have a couple of notes from that article below already:

Will my subscription automatically renew?

Yes. For your convenience and to avoid service interruptions, your annual subscription will automatically renew every 12 months from your purchase date.
📌Note: If you wish to cancel your subscription, please submit a ticket at least 28 days before your renewal date.

Do I receive any announcement before renewing my subscription?

No - we usually do not send an email before your subscription renews. However, it is subjected to the country origin and local regulations so you might get an email.

Best,

Justin