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How to license Team Viewer 15 with an upgraded v9 license?
We support a client who gets remote support for their accounts via TeamViewer. Oh course they must have been getting warning etc but have done nothing about it and now the software has stopped working.
My client has advised his v9 license has been upgraded to v15 and he needs the software upgraded and the license installed. I have upgraded the software but can not see how I go about installing the v9 license into the new software. From what I've found I need to create a Teamviewer login account and add the license or use an existing login that has the license associated, is this correct?
How do I then add in the computer with TeamViewer installed so it can use the license?
I've tried to find details of the exact steps I need to follow to complete the upgrade/registration but have not found a complete guide as yet.
Would anybody be able to point me to such a document please?
Thank you all