"Not ready. Please check your connection."

sflinen · 2021-10-19T16:48:23+00:00

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About a week ago, we updated TeamViewer on one of the computers we access, and we haven't been able to access that computer since. We've reinstalled it multiple times and restarted the computer. It always has this message at the bottom - "Not ready. Please check your connection." How would we fix this?

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JeanK

Hello @sflinen,

We have an article that describes all the possible reasons for such a message to be displayed.

https://community.teamviewer.com/English/kb/articles/49093-not-ready-please-check-your-connection

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mhopman

I ran into the same problem upgrading to version 15.41.9, while I have been using TeamViewer and performing updates without any problems for years. For me the solution was to uninstall the software, clean up the registry and reinstall TeamViewer.

Uninstall TeamViewer
Edit the Windows registry, deleting all entries containing 'teamviewer'
Run CCleaner (or alike) to do a final check on registry mismatches
Reboot your system
Reinstall TeamViewer