Business license, but assigned devices say "free license"

Hibby · 2021-12-11T03:28:54+00:00

There was an error rendering this rich post.

Hibby

Hi.

I've searched, but I haven't had much luck finding an answer.

I have a Business license.

I've installed the application on a computer I want to access remotely, and I've assigned it to my account.

The application still says "Free license - (non-commercial use only)". What am I doing wrong?

Thanks in advance.

Find more posts tagged with

Accepted answers

Ying_Q

Hi @Hibby,

Thank you for getting back to me 😊

You are correct about the set up and the "Free license" message.

However, if you found the "Free license" message is annoying, TeamViewer Host is recommended to be installed instead of Full version on the managing devices. TeamViewer Host is the simplified version of TeamViewer for receiving incoming connections only and policy assignment.

I hope you would find it helpful!

Best regards,

Ying_Q

All comments

Hibby

That is helpful. Thanks!

Ying_Q

Thank you @Hibby and wish you a safe and lovely Christmas 🎄 ahead!

Ying_Q

Hi @Hibby,

Thank you for reaching out to us on community and we hope you would find some valuable information

To be clear with license activation, it would need you to sign in the licensed account on the local device before initiate the connections.

Simply sign in the licensed account, and the local device would be automatically activated with the license.

Please note that you may activate the Business license on up to 3 devices. You may change the activation to different devices by logging in to TeamViewer Management Console. More information can be found here.

Furthermore, Account assignment is the prerequisite for device management and policy assignment. You may assign up to 200 devices under your account for management.

If you would like to get more information about account management and license activation, feel free to contact TeamViewer support team for more discussion!

Warm regards,

Ying_Q

Hibby

@Ying_Q, to clarify...

I have a Business license and I manage approximately ~75 PCs across our five facilities. I have my license assigned to my work desktop, my work laptop, and my home laptop.

Am I correct in understanding that I can safely disregard the "free license" message on the TeamViewer instances I've installed on the computers I'm managing, as long as the machines I'm using for management are licensed?

Ying_Q

Hi @Hibby,

Thank you for getting back to me 😊

You are correct about the set up and the "Free license" message.

I hope you would find it helpful!

Best regards,

Ying_Q