No Activation email

EndeavourSolutions

Hi support team,

I created an account for a new employee 2 days ago. I have been trying to activate the account but there is no activation email received. It is properly neither a problem with the email we are using nor Junk email issue. The activation email just hasn't come. I tried to resend the activation emails multiple times.

Can someone please assist?

Thanks,

Aden

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Hi @EndeavourSolutions,

Thank you for reaching out to the Community😊✨

It sounds like you have a TeamViewer license and try to add users to your company profile.

Please correct me if I misunderstand your situation.

Regarding the activation email, do you refer to the account validation email?

If this is the case, the account validation email will be sent to the email address which is used for the new TeamViewer account.

Therefore, could you ask the new users to check their email inbox to validate their account, please?

You may find useful information from our knowledge base articles below, please feel free to check them out!

📖Account Validation requirement

📖How to activate your license

Additionally, phone support is also available to license users.

Please feel free to contact our customer support team directly to get immediate assistance!

☎ Make a call *phone support requires confirming your invoice number or order number, please prepare the information beforehand.

Hope this would be helpful🍀

Please let us know if you have any concerns or questions!

Best regards,

Akiho

EndeavourSolutions

Hi Akiho,

Thank you for your reply!

Yes, you are right! We have licenses with TeamViewer.

The employee hasn't received any activation emails.

Can you please help with that?

Thanks,

Aden

Hi @EndeavourSolutions,

Thank you for your response😊

I'm sorry about the inconvenience caused.

Could you send me your email address and the email address for the new TeamViewer accounts via private message, please?

So that I may assist you further!

Thank you in advance for your understanding and patience.

Looking forward to hearing from you🍀

Best regards,

Akiho

EndeavourSolutions

Hi Akiho,

I raised a ticket with TeamViewer and another support engineer got it sorted for me.

Thank you very much!

Aden

Hi Aden,

Thank you for letting me know that you submitted the ticket😊

And I'm really glad to hear that it has already been sorted out✨

Hope to hear from you in the Community again🍀

Have a great day!

Akiho

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