I desperately need my partner's help, but they can't
see my screen. Can you help me please?
Why doe he have my ID and PW, I can see his ID, however,
he can't see my screen?
Thank you for your help.
Welcome to our Community!
What Operating System are you using - meaning: Do you work on a Windows computer, Mac or Android, iOS?
With this information, we might get a bit closer to helping you! Also: Do they get a kind of error message? If so - what does it say?
Former Community Manager
I appreciate your reply and your cordial welcome.
I'm using a Mac computer.
There isn't a message it gives.
I can see my partner 's ID, but he's not able to
see my screen to take control of it.
Hi again! Thanks for your feedback!
I think we can resolve the issue easily by making a setting on your mac. For this, please have a look at this article and follow the steps outlined: Remote control a Mac
Let me know if this resolves the case for you!
How do I get the dialog box activated?
I've done it before, seen it before, even clicked on the accessibility option, it's apparent, something wasn't completed, because here we are.
Ohhh - your reply slipped through. I am sorry for the delay:
When having TeamViewer open on your mac, you can click on Help --> Check system access to open the dialog box!
Sorry once again,