Starting session by browser link

MariuszManiak · 2022-02-19T14:07:20+00:00

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Hi all!

As a technical support person, I would like to integrate TV into my browser-based ITSM tool. Since all computer information is stored in a central database, and I can easily link a user to the computer they are using, I would like to start a TV support session from the browser window of the ITSM tool. Is it possible to generate a link that I can place on a computer tab in the ITSM system, which when clicked, starts a TV session on that computer?

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Ying_Q

Hey @MariuszManiak,

Have you tried TeamViewer QuickSupport yet? It is a simplified version of TeamViewer and it would allow your to run TeamViewer without installation via the unique TeamViewer link.

On the user side, the user can simple click on the unique customised link to download TeamViewer file then run the application. You will get the notification when the user is online too.

Check out the list below：

Introduction of TeamViewer QuickSupport,
Full information about QuickSupport;
You may login on TeamViewer Management Console now to start the customisation.

I really hope QuickSupport would be the ideal option for you. Let me know how you go with QuickSupport!

Best regards,

Ying_Q

MariuszManiak

Hi Ying_Q

Thanks for the reply, but I need something different - the support technician has remote access to the user's computer via a link. So, a full client is needed, so far I have the link this way:

tvcontrol1://control?device=xxxxxxxxxxxx

This link clicked in the browser brings up my TV app, and connects to the end user's device. I just need to add the TeamViever ID as a workstation parameter in the CMDB. The question is if I can use for example IP address or hostname instead of TeamViever ID in this link.

Regards

horchamolzua

https://community.teamviewer.com/English/discussion/comment/131343#Comment_131343

Hello Mariusz,

tvcontrol1://control?device=xxxxxxxxxxxx - that worked fine for me, however with the new TeamViewer-UI this doesn't seem to be working anymore. Could you figure out a new way for this?

Thank you!

horchamolzua

"c:\Program Files (x86)\TeamViewer\TeamViewer.exe" "teamviewer8://remotecontrol?remotecontrolid=xxxxxxxxx&managerid=yyyyyyyyyyyyyyy"

Got it.