Remote Printing Failure

kccoNCSU

I have setup remote printing following the instructions from TV, but can't seem to get it working.

The driver is installed on both sides. I activated TV printing in the session window. When I go to print, I get the popup, send to printer or open the doc. Selecting the TV printer, this produces two TV pop ups that are successful. Then, I get a popup on the local machine stating error printing. Oddly, the local printer will "click" as if it's about to print right before this error, then stop. All other print functions from the local machine work.

I've uninstalled the driver on both ends, restarted countless times, completely uninstalled TV and started over on both ends. Following some other posts, I tried deleting entries in the PRINTERS directory of the spool folder and stopped, started, restarted the print spool.

Windows to Windows connection.

.Carol.fg.

Hello @kccoNCSU ,

Thank you for the feedback!

I'm not entirely sure if your printer was working before, and stopped working, or if this is the first time you're trying to set up this printer, but I got some information we could try:

• Connect the printer using the cable instead of the wi-fi

OR

• ​If the problem is only happening when you use remote printing, something that may resolve a problem like this is to use the printer's IP address as it's port number. Here is how we can accomplish that step by step:

1 ) Go to your printers, right click yours and go to it's properties. Then, on the Web Services tab write down what is the IP address (note that IPv4 and IPv6 will look very differently, but they both work)

2 ) Go back to the printers and right click the problem printer again. This time select Printer properties, then go to the Ports tab and Add Port 

3 ) Pick Standard TCP/IP Port and click New Port. Next on the following screen 

4 ) Type or paste the IP addresses you got from step 1. The Port name will fill by itself as you type the address. This is fine. Next and than Finish (Note that on this last step the computer will actually try to apply this settings so it may take a minute or two to let you proceed, this is normal) 

After the configuration above, check if you can still print locally. If you can, try to print remotely now. The problem should no longer occur. 

I hope this information can help you! 😊🍀

Please share with us your results.

Best,

Carol 🌷

.Carol.fg.

Hello @kccoNCSU ,

Welcome to TeamViewer Community! 🎉

You can confirm if you did all the steps for the configuration correctly on article:

https://community.teamviewer.com/English/kb/articles/4605-set-up-remote-printing

👉 And for troubleshooting please try the steps on article:

https://community.teamviewer.com/English/kb/articles/9013-troubleshoot-remote-printing

Also, is your printer connected by Ethernet cable or wi-fi? 🤔

I will wait for your feedback to keep assisting you (if still needed) 😊🍀

Best,

Carol

kccoNCSU

I completed the setup as outlined. I worked through the troubleshooting process. After changing the printer properties to spool documents on both sides, it still fails, but doesn't give the pop up as before. I see it error out on the what's printing dialogue.

The printer is connected via wi-fi.

.Carol.fg.

Hello @kccoNCSU ,

Thank you for the feedback!

I'm not entirely sure if your printer was working before, and stopped working, or if this is the first time you're trying to set up this printer, but I got some information we could try:

• Connect the printer using the cable instead of the wi-fi

OR

• ​If the problem is only happening when you use remote printing, something that may resolve a problem like this is to use the printer's IP address as it's port number. Here is how we can accomplish that step by step:

1 ) Go to your printers, right click yours and go to it's properties. Then, on the Web Services tab write down what is the IP address (note that IPv4 and IPv6 will look very differently, but they both work)

2 ) Go back to the printers and right click the problem printer again. This time select Printer properties, then go to the Ports tab and Add Port 

3 ) Pick Standard TCP/IP Port and click New Port. Next on the following screen 

4 ) Type or paste the IP addresses you got from step 1. The Port name will fill by itself as you type the address. This is fine. Next and than Finish (Note that on this last step the computer will actually try to apply this settings so it may take a minute or two to let you proceed, this is normal) 

After the configuration above, check if you can still print locally. If you can, try to print remotely now. The problem should no longer occur. 

I hope this information can help you! 😊🍀

Please share with us your results.

Best,

Carol 🌷

kccoNCSU

This solved it! Thank you Carol!

.Carol.fg.

Fantastic! 🌟🙌🥳

I'm grateful to hear it @kccoNCSU !

Thanks for sharing the results with us 😁

Have a good one! 🙋‍♀️

Best,

Carol