Purchased Premium, how do I enable multiple users?

CrosspointeLead · 2022-06-03T18:21:20+00:00

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Have added users, and added licenses to those users. How do I make my list of 10 computers (My Computers) available to those new users that are licensed? This does not seem obvious...

The instructions talk about going to each computer and changing the Assigned user, but I don't want to assign each computer to a specific user, I need anyone in my company to see them and be able to remotely connect.

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CrosspointeLead

That worked...thank you very much!

JoshP

Hello @CrosspointeLead

Thanks for your post.

The TeamViewer community is a place where both licensed and free users can come to ask questions and get answers for various TeamViewer issues. However, please know the support forum is mainly user-driven, meaning many solutions come from our super-users and fans alike!

As the conversations are mostly user-driven, we cannot always ensure that a post is replied to by a TeamViewer support rep (although our team works around the clock to assist as many as we can) - however, as a licensed user you also have direct access to the TeamViewer support team, who are more than happy to assist you over the phone or via the ticket system.

Regarding your issue, if you have a group of devices that you want to share with another user, you simply share the group to the user:

https://community.teamviewer.com/English/kb/articles/30221-share-groups

There are multiple ways to do this, including through your Company Profile. You can take the below steps any time you add a new user to the Company Profile or share groups to an existing user, and even share multiple groups at once to the user:

https://community.teamviewer.com/English/kb/articles/30221-share-groups#via-the-company-profile

You mentioned going to each device and re-assigning them to other users; please know this is not a method of sharing groups of devices to other users in your company profile; this instead re-assigns the device to another person, providing them access to manage the device:

https://community.teamviewer.com/English/kb/articles/4464-account-assignment#how-to-assign-a-device-to-your-account-in-just-three-easy-steps

Should you encounter any issue with your Company Profile or sharing groups within it, I would recommend reaching out to support so they can better understand your use case. The links above will provide you local call-in numbers as well as instructions on how to submit a ticket.

I hope this information helps get you in the right direction, and feel free to provide any clarifications here as well.

Have a great week!

CrosspointeLead

Is anyone monitoring these posts?