Unable to connect

mike_malach · 2022-08-15T10:57:16+00:00

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I have a remote computer I use to connect to a few times a day,

It appears on both my "Last connections" and my "My computers" lists

Yet, lately when I try to connent, it disconnects immediately, so the connection is active like 6-7 seconds, and shuts down as soon as it should have displayed the remote computer's desktop.

Sometimes if I go ahead and close TeamViewer completely, including all the active background processes, and re-open TeamViewer, I can establish a connection, but it only once...

I do have a paid license, so it must be something else.

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JenW

Hi @mike_malach,

Welcome to our Community! 🎉

First, you need to make sure to have the latest TeamViewer version installed on both sides of the connection (if you have a subscription).

Second, could you please check if you are logged in to the correct user account linked to your license? To access the setting as shown below, click on the gear icon (⚙) and then:

You can restart as well TeamViewer service on your device and try again the connection.

If you're still struggling, we recommend you contact directly our Support team as you have a license. They will be glad to assist you further.

Let us know if you need any advice,

Best 🍀,

Jen

mike_malach

Hi JenW,

Thanks for your reply,

I took your advice, and checked my version (which was up-to-date), and while on a session with the remote computer clicked actions->remote update

It seems that now connecting goes fast and smoothly. I hope the problem is solved for the time being.

Thanks again,

Mike