Not Receive the Activation Email

Geffrey_Liu Posts: 2 ✭✭
edited May 2 in Licensing


I have bought a Remote Access License and have received an Order Confirmation email. My order sequence is [removed per Community Guidelines].

But there is still no activation email yet😥, my account profile shows it is yet a free account.

Could you kindly help me?

Thanks a millon!

Best Answer

  • JeanK
    JeanK Posts: 6,899 Community Manager 🌍
    Answer ✓

    Hello @Geffrey_Liu,

    Congrats on your first post!

    Sometimes, it can take up to a few hours before the activation link arrives.

    Did you receive it in the meantime? Did you check your spam folders?

    Hope to hear good news from your side. 🙂


    Community Manager