is anyone else being harassed by Creditreform for an expired, unused subscription?

keithmck · 2022-09-28T23:07:37+00:00

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I tried to cancel this subscription and the support provided preventede this from happening and then threw my into a loop requesting to log into support and request a ticket and the ticket request sent me back to the login page.

I then rang the Australian office and was told I can't cancel by phone and had to request a ticket. I explained what was occurring with my attempts for a ticket request and was then told they would pass on the cancelling request on my behalf. Some months later I received correspondence from Creditreform demanding payment plus penalties.

As a consequence of COVID the operation I was paid monitor went into liquidation more than 2 years ago. I no longer need or use Team Viewer.

How do I get out of this without having to sue Team Viewer for breach of section 52 trade practices?

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keithmck

This is what I mean, the link you posted has no access to any chat feature. Once again thrown into a loop with no means of progressing.

Can you at least explain why with any other product failing to pay the subscription means the service is terminated, whereas with Teamviewer there is no method to cancel and non-use means being hassledby a debt collector?

You have a great scam going on here.

Akiho

Hi @keithmck,

Thank you for getting back to us and we are sorry that the chatting feature would not come up from the link.

Please note that as an annual subscription, it does renew each year unless cancelled prior to 28 days of renewal. You can also find more information about subscriptions here: All about Subscriptions

Regarding the cancellation method, although a written request via the ticket is required, you can contact our customer support team by the following methods: phone support, chat, and support ticket.

Nevertheless, we would be happy to forward your feedback internally.

Could you please send me your email address and the ticket ID which our colleague in Australia has generated on your behalf via Private Message?

Thank you in advance for your understanding and patience in this process.

Best,

Akiho

Hi @keithmck,

Thank you for reaching out to the Community.

In this case, we would recommend contacting our customer support team directly - please go to https://www.teamviewer.com/ and use the chat feature at the right bottom corner of the page.

📌Please note that we are unable to discuss invoicing or cancellation issues in the Community, as private information is involved in those topics.

Thank you in advance for your understanding.

Best regards,

Akiho